Current Status
All Systems Operational
Components
Recent Incidents
Brief Service Unavailability on June 1 for app.nanonets.com
noneMay 31, 2026 · resolved May 31
Between 12:53 AM IST and 01:00 AM IST on June 1, app.nanonets.com experienced a brief service disruption, during which the application was unavailable. The issue was caused by an unexpected error encountered during backend infrastructure operations, resulting in a temporary interruption of service. The issue was identified and resolved promptly, and all services have been fully restored. We are reviewing the incident and strengthening our deployment and validation processes to further reduce the likelihood of similar occurrences. We apologize for the inconvenience and appreciate your patience.
RCA: Performance Degradation for LLM Nano Models on May 14
majorMay 14, 2026 · resolved May 14
From 22:00 UTC to 23:15 UTC on May 14th, we observed performance degradation in the oneshot service affecting LLM Nano models. The issue was primarily caused by a network issue with our GPU service provider. Our team worked with the provider to stabilize the service and performance has since recovered. As an additional preventive measure, we are introducing stronger fallback mechanisms to route requests to more accurate backup models during such events. We apologize for the inconvenience caused and appreciate your patience.
Elevated 5xx Errors & Timeouts for Instant Learning (LLM Nano)
majorApr 28, 2026 · resolved Apr 28
This incident has been resolved.
Intermittent 503 Errors for Subset of Users on app.nanonets.com
majorApr 9, 2026 · resolved Apr 9
Between 7:19 UTC and 7:29 UTC, a subset of users experienced intermittent 503 errors when accessing app.nanonets.com. A backend node went down and was replaced by a new node. Due to a DNS caching issue, traffic for some users could not be routed to the new node, resulting in failed requests. Other users were unaffected. The issue was identified and resolved by updating the load balancer configuration to ensure proper traffic routing. Preventive measures have been put in place to avoid recurrence.
Delayed file processing for ILM models in app.nanonets.com
minorMar 30, 2026 · resolved Mar 30
This incident has been resolved.
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