Support
Real help from the team that builds Alert24. Email us and we respond within one business day — usually much sooner.
Our response-time commitment
Every customer gets a first response within one business day — typically under 8 hours. Support is run directly by the founding team, not an outsourced call center.
Free
Within 1 business day
Email support plus full access to our documentation, FAQ, and guides.
Pro
Priority — typically under 8 hours
Priority email support on business days, ahead of the standard queue.
Enterprise
Dedicated support + custom SLA
A named contact and a contractual response-time SLA tailored to your team.
We're based in San Diego, California and monitor support Monday through Friday. Outage-impacting issues are triaged with priority.
Help yourself, fast
Most questions are answered in our docs and FAQ — available any time, no ticket required.
Get the fastest help
When you email support@alert24.net, include as much of this as you can so we can resolve it on the first reply:
- The URL of the monitor, status page, or organization involved
- What you expected to happen and what happened instead
- Any error message you saw (a screenshot helps)
- The email address tied to your Alert24 account