Current Status

All Systems Operational

View Heap status page ↗

Components

Data Collection

Operational

EC2

Operational

EC2

Operational

App

Operational

ECS

Operational

EMR

Operational

SQS

Operational

Session Replay

Operational

SQS

Operational

EMR

Operational

Heap Connect

Operational

ECS

Operational

EKS

Operational

Integrations - Sources

Operational

EMR

Operational

ECS

Operational

Integrations - Destinations

Operational

Recent Incidents

Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

minor

Jun 20, 2026 · resolved Jun 21

Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.

Customers with multiple environments or saved properties are experiencing loading latency

minor

Jun 17, 2026 · resolved Jun 18

This incident has been resolved

EU customers may be experiencing slightly longer-than-normal query times

minor

Jun 2, 2026 · resolved Jun 2

This incident has been resolved.

Heap Connect Sync Delays (Bigquery)

minor

May 29, 2026 · resolved May 29

This incident has been resolved.

Query failures impacting some customers in EU

minor

May 5, 2026 · resolved May 5

This incident has been resolved.

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