Piano Software Status Page

Oct 12, 2026 · resolved Oct 12

**Root cause:** An internal component responsible for retrieving content from client feeds stopped processing on October 10 and was not automatically restarted. This reduced the amount of content reaching the publishing system, and automated posts to connected social networks were delayed or not published. Posts scheduled directly by users were not affected. **Resolution:** The component was restarted on October 12 at 07:20 UTC, and publishing returned to normal. Content that had been queued was published shortly afterwards. **Next steps:** We are improving our monitoring and automated recovery so that this type of issue is detected and resolved faster. We apologize for the disruption.

Sep 21, 2026 · resolved Sep 21

Between 14:53 and 16:26 UTC on September 21, Piano experienced an issue affecting the publishing of posts to X. During this period, affected posts failed to send and, after a limited number of automatic retries, were reported back as failed rather than published, with error notifications sent to the affected accounts. Posts that failed during this window were not sent retroactively once service was restored and need to be published again. The cause was an internal configuration change made during planned monitoring work, which has been reverted. Publishing to X has been fully restored.

Sep 14, 2026 · resolved Sep 14

An API ingress configuration issue has been detected. Rollback to previous version has been applied to solve the problem.

Sep 14, 2026 · resolved Sep 14

Some problematic behavior relative to authorization was active on production when it should have been disabled from the start. Problematic network annotation have been desactivated for production environment.

Sep 10, 2026 · resolved Sep 10

This incident has been resolved.

Is Piano Software down right now?

No — Piano Software is up. All systems operational as of Oct 18, 2:15 AM UTC.

What is Piano Software's current status?

Piano Software: All Systems Operational. Alert24 checks Piano Software's status page continuously and can notify you the moment it changes.

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