Cigo Status Page

Jul 27, 2026 · resolved Jul 27

This incident has been resolved.

Oct 29, 2025 · resolved Oct 30

Microsoft has confirmed that all affected Azure services have been fully restored. Cigo Tracker systems were back to normal operation as of 16:59 EST. Following service stabilization, we have now reverted from our backup environment back to our primary infrastructure. All systems are operating normally, and performance remains stable. If you wish to receive the official Microsoft incident report once it is published, please email us at support@cigotracker.com , and we will make it available to you as soon as we receive it. Thank you for your patience and understanding throughout this Azure service disruption.

Sep 15, 2025 · resolved Sep 15

### Summary On **September 15th, 2025**, we experienced service disruptions affecting the Import Tool and Confirmation module notifications. The root cause was a misidentified SSL certificate dependency during the scheduled **Azure Database for MySQL maintenance**, which included the rotation of the MySQL server’s SSL certificates. ### Impact * The Import Tool was unavailable for a period of time. * Confirmation module notifications \(via SMS and email\) were disrupted. * Some other automated functions experienced degraded performance. ### Root Cause While we were aware of the scheduled SSL certificate rotation as part of Azure’s maintenance process, our evaluation process incorrectly identified which certificates were being used by certain subsystems. As a result, several services lost connectivity when the certificates were rotated. ### Mitigation and Resolution * Our engineering team corrected the certificate configuration for the affected subsystems. * The Import Tool and Confirmation module notifications were restored to full functionality. * Safeguards are being added to ensure that future SSL rotations do not cause similar disruptions. ### Contributing Factors At the onset of the incident, we initially believed the outages were linked to updates and fixes deployed on Thursday and Friday of the previous week. This led to rollbacks that did not address the issue. Although unrelated to the outage, some of those updates remain rolled back and will be re-published in the coming days. ### Next Steps * We are reworking our dependency system analysis to more accurately map SSL and package dependencies across all services. * We are improving our monitoring and review processes for certificate rotations to ensure full coverage across all subsystems. * We will re-publish rolled-back updates after additional validation. ### Conclusion We sincerely apologize for the operational problems this incident caused. We take these issues seriously and are committed to ensuring that similar outages do not reoccur in the future.

Jul 18, 2025 · resolved Jul 18

The web application outage has been resolved, and all systems are currently operating normally. While we've successfully isolated the scope of the issue, there are still some contributing factors that remain under investigation. Our team is continuing to analyze the event to determine the full root cause of today's outage and to implement measures that prevent recurrence. We sincerely appreciate your patience and apologize again for the disruption.

Jun 23, 2025 · resolved Jun 23

The issue has been fully resolved. We reverted the deployment that caused the disruption, and the related changes will be revised and rescheduled for a future release. Thank you for your patience and understanding throughout the investigation.

Is Cigo down right now?

No — Cigo is up. All systems operational as of Aug 19, 9:40 PM UTC.

What is Cigo's current status?

Cigo: All Systems Operational. Alert24 checks Cigo's status page continuously and can notify you the moment it changes.

How do I get alerted when Cigo goes down?

Alert24 monitors Cigo and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.