Is Help Scout down right now?
No — Help Scout is up. All systems operational as of Aug 19, 10:43 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
App Access Issues
minorAug 18, 2026 · resolved Aug 18
Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
Beacon Issues
minorAug 14, 2026 · resolved Aug 14
Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
SLA issues
minorAug 13, 2026 · resolved Aug 14
The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.
Report Loading
minorAug 6, 2026 · resolved Aug 6
Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
Delays with Inbox counts, folders, reports and search results
minorJul 24, 2026 · resolved Jul 24
Folder counts and updates in your Inbox should be working as expected again! Thanks for your patience today folks, we're going to close this one out.
Get alerted when Help Scout goes down
Alert24 monitors Help Scout and 3,700+ other cloud and SaaS providers. When an outage is detected, it updates your status page automatically and pages your on-call team. No manual updates at 2 AM.
Help Scout status — frequently asked questions
Is Help Scout down right now?
No — Help Scout is up. All systems operational as of Aug 19, 10:43 PM UTC.
What is Help Scout's current status?
Help Scout: All Systems Operational. Alert24 checks Help Scout's status page continuously and can notify you the moment it changes.
How do I get alerted when Help Scout goes down?
Alert24 monitors Help Scout and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
