Current Status

All Systems Operational

View Help Scout status page ↗

Components

Web App

Operational

Inbox API

Operational

AI Drafts

Operational

Docs Sites

Operational

AI Answers

Operational

Docs API

Operational

Beacon

Operational

AI Summarize

Operational

Mobile Apps

Operational

AI Assist

Operational

Email Processing

Operational

Mailbox counts, folders, reports, search results

Operational

Marketing Site

Operational

Recent Incidents

Global Search Slowness

minor

Jun 17, 2026 · resolved Jun 18

This issue has been resolved. Global search and tag management are performing normally again. We're sorry for the disruption this caused. If you're still experiencing issues, please email help@helpscout.com, and we'd be happy to assist. Again, thank you for your patience while we got to the bottom of this.

Inbound Email Delay and Sluggish Behavior Across Help Scout

minor

May 8, 2026 · resolved May 8

Alright folks, all services are stable so we're closing this out. Thanks for your patience and apologies for the disruption today!

Docs and AI Answers Issues

minor

May 6, 2026 · resolved May 6

Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!

Connection Issues

minor

Apr 27, 2026 · resolved Apr 27

Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.

AI Feature Issue

none

Apr 21, 2026 · resolved Apr 21

Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!

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