Tenfold Status Page

Jul 23, 2026 · resolved Jul 27

Resolved - Working alongside our external partners and Salesforce engineering, we have successfully implemented necessary configuration changes and confirmed that core system functionality has been restored. Service Status: Current State: Call logging, screen pops, and record updates within the integration are now fully operational. Temporary Workaround Note: This is a temporary workaround as we finalize long-term code-level updates to fully align with recent security policy changes enforced by Salesforce. Root Cause & Salesforce Security Mandates: This incident was triggered by two mandatory Salesforce security policy enforcements: PKCE (Proof Key for Code Exchange) Requirement: Mandatory OAuth security parameters that must be generated during authentication. Permanent code implementation for this is currently in development. Enforce Refresh Token IP Allowlisting: Salesforce policy updates for IP allowlists for Connected Apps/External Client Apps (ECAs). What You Need to Do: If your integration does not automatically reconnect, please log out of the Tenfold application and re-authenticate. If you or your agents continue to experience issues, please reach out directly to our Customer Care team for assistance. We appreciate your patience throughout this process as we worked with Salesforce to implement these platform updates.

Mar 18, 2026 · resolved Mar 20

Based on the release notes for Tenfold UI v5.35.0, here is the updated incident description for your Status.io page. This update transitions the incident from "Investigating/Identified" to "Resolved" and provides the necessary links for users to update their systems. Update: SSO Authentication Issues Resolved (v5.35.0) Status: Resolved Resolution Date: March 20, 2026 Summary We have released Tenfold UI v5.35.0, which fully resolves the SSO login issues experienced on Chrome v146. This update implements Partitioned Storage (CHIPS) and updated cookie handling to align with the new Chromium security standards. Action Required To restore service, users must update to the latest version of the Tenfold Desktop App or Chrome Extension. Chrome Extension: Most users will receive the update automatically. To force an update, go to chrome://extensions, enable "Developer mode," and click Update. Version Release Link: https://community.liveperson.com/kb/articles/2298-tenfold-ui-v5-35-0-release-notes Thank you for your patience and understanding during this time.

Aug 12, 2025 · resolved Aug 12

This incident has been resolved.

Mar 27, 2025 · resolved Mar 27

Thank you for your patience. After working closely with affected customers, we believe the issue is now resolved. We have also confirmed that for Ping Identity, both Always Sign Assertion and Sign Response As Required under the Signature Policy must be set to true for SSO to function properly. If you still experience log-in issues after following the steps outlined in this incident, please contact our Customer Care team for assistance.

Apr 3, 2024 · resolved Apr 5

This incident has been resolved.

Is Tenfold down right now?

No — Tenfold is up. All systems operational as of Aug 19, 10:43 PM UTC.

What is Tenfold's current status?

Tenfold: All Systems Operational. Alert24 checks Tenfold's status page continuously and can notify you the moment it changes.

How do I get alerted when Tenfold goes down?

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