Is VanillaSoft down right now?
No — VanillaSoft is up. All systems operational as of Aug 19, 10:42 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Some Clients getting "Failed to Establish" Errors on their softphones
majorAug 4, 2026 · resolved Aug 4
The issue causing "Failed to Establish" errors on softphones has been fully resolved. Our team has completed monitoring, and service has remained stable. Customers should now be able to place and receive calls normally without interruption. We appreciate your patience and understanding while we investigated and resolved this issue.
Failed to Establish Calls
criticalJul 29, 2026 · resolved Jul 29
Our Engineering team has confirmed that this incident has been fully resolved. Following the deployment of the fix and additional stability improvements, services have remained stable throughout the monitoring period. Call services are all operating normally. We sincerely apologize for the disruption and thank you for your patience and understanding while we worked to restore service.
Vanillasoft Platform Not Responding / Login Issues
minorJul 24, 2026 · resolved Jul 24
Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved.
Some Clients Unable to Log Into Vanillasoft or Navigate within the CRM
majorJul 24, 2026 · resolved Jul 24
Our Engineering team has confirmed that the issues affecting login, contact navigation, search functionality, and intermittent latency have been fully resolved. We will continue to monitor the environment to ensure ongoing platform stability, but at this time all services are operating normally. If you continue to experience any issues, please contact Customer Support for assistance. Thank you for your patience and understanding while we worked to resolve this incident.
Latency/Slowness on Vanillasoft Platform
minorJul 20, 2026 · resolved Jul 21
The performance incident affecting the VanillaSoft platform has been fully resolved. Following the successful deployment of the fix and a period of monitoring, platform performance has remained stable and the latency and slowness issues have been resolved. If you experience any unexpected issues related to this incident, please contact our Customer Support team and we will be happy to assist. We sincerely apologize for the disruption this issue caused and thank you for your patience and understanding while we worked to restore normal service.
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VanillaSoft status — frequently asked questions
Is VanillaSoft down right now?
No — VanillaSoft is up. All systems operational as of Aug 19, 10:42 PM UTC.
What is VanillaSoft's current status?
VanillaSoft: All Systems Operational. Alert24 checks VanillaSoft's status page continuously and can notify you the moment it changes.
How do I get alerted when VanillaSoft goes down?
Alert24 monitors VanillaSoft and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
