Exalate Status Page

Jul 24, 2026 · resolved Jul 24

The proxy user name was reverted back to Exalate. We are considering the incident as resolved.

Jul 16, 2026 · resolved Jul 16

After close monitoring, the issue is considered as fully resolved. We will be posting a RCA here in due course.

Jul 13, 2026 · resolved Jul 14

**Impact:** Some Classic Exalate for Jira Cloud connections experienced repeated, duplicated synchronisations following an infrastructure migration to Atlassian's Forge platform. On affected connections customers saw: * **Duplicate activity** — the same update, comment, or field change applied to an issue over and over as the sync looped. * **Reopened / resurrected issues** — issues that had been closed being reopened, and other status or field values being overwritten back and forth between the paired issues. * **Distorted dashboards and reports** driven by the volume of duplicate changes. * **Broken automations and workflow validations** — because the integration user's name \(and underlying ID\) changed, customer-side Jira Automation rules and workflow validators that referenced the "Exalate" user by name stopped behaving as configured. * **Stuck or failed syncs**, and in some cases a connection going down, requiring manual retries or recovery. * Increased **manual effort** for teams to unstick syncs and correct affected issues. Not all customers were affected — impact depended on connection configuration. The most exposed were local connections and issues that had previously been created or updated under the original "Exalate" identity and were then touched under the renamed one. **Summary:** As part of moving Classic Exalate for Jira Cloud to Atlassian's Forge platform, the name shown for Exalate's integration user inside Jira changed \(from "Exalate" to a longer variant\). Exalate used that name to recognise its own updates and avoid re-synchronising them. Once the name changed, the app no longer recognised its own writes on affected connections and re-processed them as if they were new external changes — each write triggering another sync, producing loops. The same identity change also broke customer automations and validations that referenced the "Exalate" user by name. **Resolution:** A patch \(5.35.4\) that recognises Exalate's own updates by a stable user identifier rather than the display name was validated on affected customer environments and deployed across the Jira Cloud fleet. Synchronisation returned to normal once deployment completed. Atlassian has since restored and confirmed the integration user's name as "Exalate", and it is now stable — repairing automations that reference it by name. Where loops created duplicate or reopened items, we are working with affected customers to identify and correct the affected issues. **Preventive measures:** Loop-prevention no longer depends on a changeable display name; we are adding an impact-review and notification step around platform-driven changes and app updates, and automated detection of synchronisation loops and database saturation so recovery does not depend on customer reports. We apologise for the disruption and remain committed to the reliability of the Exalate platform.

Jun 23, 2026 · resolved Jun 23

**Duration:** 11:10 CEST - 11:26 CEST \(approximately 16 minutes\). Full stability confirmed at 14:47 CEST. **Impact:** The Exalate.app connection and dashboard pages were inaccessible during this window. Issue synchronisation was not affected - integrations continued to run normally throughout. No data was lost. **Summary:** On June 23, 2026, the Exalate.app interface became inaccessible after an internal authentication component failed to connect to its database. The failure was caused by a credential mismatch introduced during a production deployment. **Timeline:** * 11:10 CEST - Issue detected, investigation initiated * 11:26 CEST - Fix deployed, service restored * 14:47 CEST - Full stability confirmed **Root Cause:** During a production deployment on June 19, a database credential was configured independently in two systems. A subtle mismatch was introduced during a subsequent configuration update. The mismatch remained latent because the application maintained existing database connections. A routine GKE maintenance event on June 23 recycled the application, forcing new connections that exposed the mismatch. **Resolution:** The database credential was aligned and the application was restarted. Service returned to full operation with no data loss. **Preventive Measures:** * Post-deployment authentication verification checks have been added to the deployment runbook * Alerting for application database connectivity failures has been implemented * The credential configuration process is being consolidated to eliminate the dual-system mismatch risk We apologize for the disruption. We remain committed to the reliability of the Exalate platform.

May 4, 2026 · resolved May 4

The system has been under close observation and it has been stable. We will provide a post-mortem to the incident in due course.

Is Exalate down right now?

No — Exalate is up. All systems operational as of Aug 19, 10:33 PM UTC.

What is Exalate's current status?

Exalate: All Systems Operational. Alert24 checks Exalate's status page continuously and can notify you the moment it changes.

How do I get alerted when Exalate goes down?

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