FormAssembly Status Page

Oct 17, 2026

We are investigating increased reports of spam hitting a small segment of forms. Some customers may be seeing unwanted spam responses on their forms. In the meantime, you can reduce spam on your forms by turning on spam protection. Learn more: https://help.formassembly.com/help/preventing-spam-responses We will share an update as soon as we have more information.

Oct 12, 2026 · resolved Oct 12

We have reauthorized the Salesforce connections that were disconnected during this incident. The exception is connections that customers had already reconnected themselves. What this means for you: - No action is needed to restore your Salesforce authorization. Connectors and dynamic picklists that depend on it should be working again. - Form responses submitted while your connector was failing were saved in FormAssembly and were not lost. If you haven't already, reprocess them from the connector log. - If you reauthorized on your own after October 9 and your connectors are working, no further action is needed. Current status - We are monitoring all affected accounts to confirm the reauthorizations worked. If we detect an authorization that is still failing, we will contact you directly. - We are still establishing the root cause. We will share more once our analysis is complete. If you still see "Error connecting to Salesforce" or "Authorization is no longer valid," please contact FormAssembly Support. If you reauthorize manually, do it once per Salesforce user from Preferences > External Authorizations, not form by form. Salesforce allows five active authorizations per user per app, and reconnecting form by form can exhaust that limit.

Oct 6, 2026 · resolved Oct 6

We have reauthorized the Salesforce connections that were disconnected between 00:31 and 05:25 UTC on October 3 (8:31 PM to 1:25 AM ET). The exception is connections that customers had already reconnected themselves. What this means for you: - No action is needed to restore your Salesforce authorization. Connectors and dynamic picklists that depend on it should be working again. - Form responses submitted while your connector was failing were saved in FormAssembly and were not lost. If you haven't already, reprocess them from the connector log. - If you reauthorized on your own after October 3 and your connectors are working, no further action is needed. Current status - We are monitoring all affected accounts to confirm the reauthorizations worked. If we detect an authorization that is still failing, we will contact you directly. - We are still establishing the root cause. We will share more once our analysis is complete. If you still see "Error connecting to Salesforce" or "Authorization is no longer valid," please contact FormAssembly Support. If you reauthorize manually, do it once per Salesforce user from Preferences > External Authorizations, not form by form. Salesforce allows five active authorizations per user per app, and reconnecting form by form can exhaust that limit.

Sep 30, 2026 · resolved Sep 30

This incident has been resolved.

Sep 23, 2026 · resolved Sep 23

Timeline: September 23, 2026, ~16:00 UTC — A change to our Salesforce connector introduced an issue causing some form submissions to intermittently fail to connect to Salesforce, showing a generic connection error. The number of affected accounts grew over the following two weeks. October 7, 2026 — The underlying change was identified and reverted as part of a scheduled release, deployed in stages across all production regions with no issues observed. Salesforce connector submissions are now completing normally. Resolution: The faulty change has been fully rolled back. Customer guidance: If you saw “Connection - Error connecting to Salesforce” on a form: Go to Preferences > External Authorizations and check the status of your Salesforce authorization. If the authorization shows as Valid, you do not need to reauthorize. Reprocess the affected responses instead. If the authorization shows as invalid or expired, reauthorize it once from the External Authorizations page. Don’t reauthorize from inside individual connectors. Salesforce limits the number of active authorizations per user. Responses submitted while the connector was failing were saved in FormAssembly and were not lost. To resend individual responses, see Resend a response through a connector. If you’re on a plan with bulk reprocessing, you can resend many responses at once. See Reprocessing responses in bulk.

Is FormAssembly down right now?

Yes — FormAssembly is reporting a all systems operational as of Oct 18, 1:14 AM UTC.

What is FormAssembly's current status?

FormAssembly: Service Under Maintenance. Alert24 checks FormAssembly's status page continuously and can notify you the moment it changes.

How do I get alerted when FormAssembly goes down?

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