Current Status
Partially Degraded Service
Components
Recent Incidents
Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139)
minorJun 18, 2026
An issue has been identified where documents downloaded via archived ZIP files with "masked fields" enabled are missing their Docusign platform seals. A fix is underway. We will provide an update upon resolution. Target Fix Date: June 23, 2026 Temporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.
Salesforce for Gen customers may be unable to generate documents (Incident 5132)
minorJun 17, 2026 · resolved Jun 17
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Salesforce for Gen customers are unable to generate documents (Incident-5122)
minorJun 16, 2026 · resolved Jun 16
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may experience intermittent latency (Incident 5118)
noneJun 16, 2026 · resolved Jun 16
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Users may experience performance latency when utilizing the doc2pdf service (Incident 5085)
noneJun 15, 2026 · resolved Jun 15
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
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