Current Status

All Systems Operational

View SignWell status page ↗

Components

Docsketch Service

Operational

Recent Incidents

Email Sending Delays

minor

Jun 4, 2026 · resolved Jun 5

Resolved: This incident has been fully resolved. Our email provider has confirmed recovery on their end, the backlog of queued messages has been delivered, and email sending has returned to normal performance. We've verified delivery is stable after an extended monitoring period. Thank you for your patience while we worked through this issue.

Document Generation API

minor

Mar 30, 2026 · resolved Mar 30

This incident has been resolved.

Network interruptions

major

Nov 18, 2025 · resolved Nov 18

Our third-party provider has resolved their network issues and our services are operating normally. We're accepting traffic and processing signatures as usual. This incident is now closed.

Service Notice: AWS Outage Affecting Integrations and Support

none

Oct 20, 2025 · resolved Oct 21

AWS has given the all-clear on their status page and affected third-party services have recovered. Support tickets are being processed normally and all SignWell services remained available throughout the incident. This incident is now closed.

Document sending encountering temporary deliverability issues

none

Sep 16, 2025 · resolved Sep 16

Our email service provider has resolved the issue, and all queued-up emails have been delivered.

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