Current Status
Partially Degraded Service
Components
Recent Incidents
Service Degradation | ServiceNow Email
minorJun 19, 2026
IT teams have implemented a fix and delayed emails are now starting process from ServiceNow. Community members don't need to resend emails, submit tickets on the Service Hub, or directly call for support. Teams will continue monitoring to ensure stability.
Service Outage l Husky Card Access
minorJun 4, 2026 · resolved Jun 4
This incident is resolved. Husky card services are fully restored.
Missing Links | Employee Hub
minorMay 29, 2026 · resolved May 29
IT teams have implemented a fix and links are back on the Employee Hub. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or visit the <a href="https://service.northeastern.edu/tech">Tech Service Portal</a>.
Service Disruption l Canvas
criticalMay 7, 2026 · resolved May 29
Northeastern's Canvas instance remains up. Instructure, the vendor, has published a set <a href="https://www.instructure.com/incident_update">FAQs about the incident</a> and has continued to update it with new information about the incident, what they know about it, and how they're responding. The university will continue to monitor and will share if any additional updates specific to the Northeastern community arise. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the <a href="https://service.northeastern.edu/tech">Tech Service Portal</a>.
Service Outage | Salesforce Advisor Change, Leave of Absence, and Late Course Registration forms
minorMay 5, 2026 · resolved May 26
This issue has been resolved. All forms are now operating normally within Salesforce. Thank you for your patience.
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