Current Status

All Systems Operational

View Parchment Inc status page ↗

Components

Operational

Ellucian eTranscripts

Operational

FedEx

Operational

Annotation Services

Operational

Email Notification Service

Operational

Email Notification Service

Operational

Email Notification Service

Operational

Credit Card Processing

Operational

Ordering

Operational

Parchment Award - Transcript Services

Operational

eScrip-Safe Printer

Operational

USPS

Operational

Document Import Services

Operational

Search Clusters & NoSQL Storage

Operational

GIS Integration

Operational

GIS Integration

Operational

Email Notification Service

Operational

Payment / JPMChase

Operational

Parchment Award - Diploma, Certificate, Badge, CLR

Operational

RoboRegistrar

Operational

Recent Incidents

Parchment Support will be closed for Juneteenth

none

Jun 18, 2026

We are continuing to work on a fix for this issue.

Notice: Learner Chat Currently Unavailable

minor

May 5, 2026 · resolved Jun 16

ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.

GED - Order Processing Issues

minor

Jun 5, 2026 · resolved Jun 5

This incident has been resolved. All impacted orders have been successfully sent.

404 Error - Downloading Third Party PDFs issued from GED Jurisdictions

none

Jun 4, 2026 · resolved Jun 4

This incident has been resolved.

Website Delays, Learner Account Login Errors

major

May 18, 2026 · resolved May 27

This incident has been resolved.

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