Is StarRez Cloud down right now?
No — StarRez Cloud is up. All systems operational as of Aug 19, 9:40 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
THD - mail service disruption
majorAug 13, 2026 · resolved Aug 14
This incident has been resolved.
Service Disruption - Australia East
majorAug 13, 2026 · resolved Aug 13
This incident has been resolved.
Service Disruption - The Housing Director
noneAug 12, 2026 · resolved Aug 12
This incident has been resolved.
Service Disruption: Collegepads
criticalAug 11, 2026 · resolved Aug 11
This incident has been resolved.
Service Disruption - West US
criticalJul 23, 2026 · resolved Jul 23
**Overview** On 23 July 2026, StarRez experienced a service disruption affecting StarRez Cloud customers in the West US region. StarRez Cloud applications were unavailable for affected customers beginning at approximately 14:44 UTC. All affected customer sites were restored to full operation by 19:24 UTC on 23 July 2026. **Root Cause** The disruption was caused by a region-wide networking outage triggered by a upstream service provider. The change caused affected customer environments to become temporarily unavailable for a number of hours while the upstream service provider worked to resolve the networking issues. **Resolution** StarRez engineers identified the issue promptly and took immediate action to confirm the scope of the outage and raise high-severity support cases with the upstream provider. After confirming the outage with the upstream provider, our engineers began executing a disaster recovery plan to bring customer sites back online in a neighboring cloud region. Once the upstream provider resolved the underlying networking issues, all customer sites were restored to their configured cloud region in the West US and were confirmed fully operational by 19:24 UTC, approximately 4.5 hours after the disruption began. **Next Steps** StarRez will continue monitoring regional infrastructure health and coordinate with upstream providers to minimize the impact of any future disruptions.
Get alerted when StarRez Cloud goes down
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StarRez Cloud status — frequently asked questions
Is StarRez Cloud down right now?
No — StarRez Cloud is up. All systems operational as of Aug 19, 9:40 PM UTC.
What is StarRez Cloud's current status?
StarRez Cloud: All Systems Operational. Alert24 checks StarRez Cloud's status page continuously and can notify you the moment it changes.
How do I get alerted when StarRez Cloud goes down?
Alert24 monitors StarRez Cloud and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
