OpenText Status Page

Jun 19, 2026

We have confirmed the issue on our end appears to be resolved and our engineering team is currently monitoring the logs for any further issues. Incident: IM3947784

Jun 17, 2026 · resolved Jun 17

Desktop Messaging BMS experienced a degradation in service. Clients were unable to log in to the faxadmin portal and are experiencing SOAP API query errors. The issue is now resolved. We appreciate your patience. Tracking Number: IM3946292

Jun 16, 2026 · resolved Jun 16

# **Incident Report** **Tracking number:** IM3945745 PM1011644 **Incident window:** June 16, 2026, from 16:20 GMT to 18:56 GMT **Services affected:** OpenText™ Enterprise Service Management \(ESM\) **RCA target completion date:** July 1, 2026 **Overview** On June 16, 2026, at 17:19 GMT, Incident Management was engaged to investigate an internal availability Issue impacting ESM SMAX US7. **Impact** Users experienced transaction failures within the Oregon US7 farm, affecting the presales environment and resulting in user inaccessibility. **Resolution** The investigation revealed that platform pods were unable to come online due to readiness probe failures. A controlled rollout restart of platform pods was initiated to continue troubleshooting. This action was intended to be non-disruptive, however, errors occurred which prevented successful pod initialization and contributed to the outage duration. Corrective actions were taken to resolve the messaging failures which enabled platform pods to successfully restart. Service was restored at 18:56 GMT, ending the impact.

Jun 16, 2026 · resolved Jun 16

Core EDR/MDR experienced a data processing issue that affected a limited set of agents and subscription records during the routine maintenance on 15 June 2026. As a result, you may notice the following: - Activity from that day may not be fully reflected - Some agents uninstalled that day may still appear as installed - Subscription changes from that day may not be fully reflected - In limited cases, minor billing discrepancies may occur The issue is now resolved, and systems are operating normally. We appreciate your patience. If you notice anything unexpected, please contact your OpenText Support Team.

Jun 16, 2026 · resolved Jun 16

Core Secure Access was unavailable. The issue is now resolved. We appreciate your patience. Tracking Number: IM3945596