emnify Status Page

Jun 20, 2026 · resolved Jun 21

This incident has been resolved. Please reach out to our Customer Support team via the help center if you continue to face issues.

Jun 18, 2026 · resolved Jun 18

This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team.

May 11, 2026 · resolved Jun 17

As the issue remains ongoing, we have temporarily removed MTN from the list of available networks in our data plans for Guinea-Bissau to minimize customer impact. Customers can continue to use alternative networks in Guinea-Bissau, which are operating normally. We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service.

Jun 4, 2026 · resolved Jun 8

We have confirmed that Orange Guinea connectivity is now fully operational. Services have recovered and traffic is processing normally.

Jun 3, 2026 · resolved Jun 3

## Summary Due to a full outage of emnify’s LTE signalling carrier for the 90143XXX and 29509XXX IMSIs, customers were unable to attach to LTE networks during the impact duration of 29min. Due to static routing in 3GPP signalling systems, there is no failover to alternate carriers. Most devices were able to connect to alternative RAT types \(2G/3G\) or using alternate IMSIs. Existing data connections were not impacted. ## Timeline \(UTC\) | Time | Event | | --- | --- | | 07:47 | **>>>INCIDENT STARTS HERE<<<** Carrier applies configuration change to their Diameter Routing Agents, which triggers a software bug. LTE signalling links between emnify and carrier are all shut down. | | 07:52 | Automated alert raised | | 08:04 | Internal incident created | | 08:16 | LTE signalling links up again **>>>INCIDENT STOPS HERE<<<** |