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Brightly Software Status Page

IT Management & MSP · monitored by Alert24

brightlysoftware.com
Major Outage

Is Brightly Software down right now?

Yes — Brightly Software is reporting a major outage as of Aug 19, 10:37 PM UTC.

Current Status

Partial System Outage

View Brightly Software status page ↗

Components

TheWorxHub - Senior Living USA
Operational
Help Desk
Operational
Confirm OnDemand APAC
Operational
Asset Essentials UK
Operational
TheWorxHub - USA - Healthcare
Operational
Event Manager
Operational
Energy Manager
Operational
Asset Essentials US
Operational
MaintenanceDirect
Operational
Incident
Operational
TheWorxHub - USA - Api
Operational
PMDirect
Operational
Facility Schedule
Operational
UtilityDirect
Operational
Insight
Operational
Confirm OnDemand EMEA - Oracle
Operational
TheWorxHub - Senior Living Canada
Major Outage
Planned Maintenance
Operational
FSDirect
Operational
Mobile Device Management
Operational

Recent Incidents

Event Manager – Intermittent Latency During Navigation

minor

Aug 11, 2026

Our team has implemented a fix for this issue. Services have been restored in most areas and are working properly. We will continue to monitor all systems to ensure full restoration. Thank you for your patience! If you experience latency when opening Event Details from the Pending Events list, a workaround is available. Use the Event List, filter for Pending events, and open Event Details from there. This provides access to the same events through a faster path while our team continues investigating improvements to the Pending Events workflow. Please contact ams-events-support.si@siemens.com if you have any questions.

Asset Essentials Mobile App - UK Login

minor

Jul 20, 2026 · resolved Jul 20

This issue has been resolved. Thank you for your patience. Please contact ams-assetessentials-support.si@siemens.com if you have any questions.

Asset Essentials - Dashboard redirect issue

minor

Jun 19, 2026 · resolved Jul 6

This incident has been resolved.

TheWorxHub - Access Issue for Canadian clients

critical

Jul 6, 2026

We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' URLs. At this time, we cannot confirm whether the previous URL will be restored, so users should use the currently supported URL going forward to ensure uninterrupted access: 'clientname.theworxhub.com' We recommend updating any bookmarks, shortcuts, or saved links to the supported URL above. We sincerely apologize for the inconvenience and understand how important consistent access is for your teams. We are taking this seriously and are strengthening our internal domain management processes to help prevent similar issues going forward. We will share additional updates as we have more information. Please contact ams-support.si@siemens.com if you have any questions"

Confirm OnDemand UK & I - Certificate Issue

critical

Jul 3, 2026 · resolved Jul 3

We have resolved the issue that was causing users to receive a certificate-based authentication error when logging in to Confirm Enterprise. The resolution has been validated with affected clients, and services are now operating as expected. We apologise for any inconvenience or disruption this issue may have caused and thank you for your patience while we worked to restore normal service. Update: 3 Jul 2026 17:34 BST

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Brightly Software status — frequently asked questions

Is Brightly Software down right now?

Yes — Brightly Software is reporting a major outage as of Aug 19, 10:37 PM UTC.

What is Brightly Software's current status?

Brightly Software: Partial System Outage. Alert24 checks Brightly Software's status page continuously and can notify you the moment it changes.

How do I get alerted when Brightly Software goes down?

Alert24 monitors Brightly Software and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.

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