Flexera System Status Dashboard Status Page

Oct 15, 2026 · resolved Oct 15

Incident Description: Following the scheduled Flexera One IT Asset Management 2026R1.4 production release in the Australia region, we experienced an issue affecting Flexera One IT Asset Management services in APAC. As a result, customers were unable to access Flexera One IT Asset Management during the impact period. Priority: P1 Impact Start: October 15, 2026 at 11:34 AM PDT Impact End: October 15, 2026 at 12:32 PM PDT Restoration Activity: Our technical teams identified an issue affecting service components following the scheduled production release. Remediation was applied to the affected components to restore service availability. Following recovery, Flexera One IT Asset Management services in APAC returned to normal operation, and the issue is now considered resolved.

Oct 8, 2026 · resolved Oct 8

Following validation and a period of monitoring, the service has remained stable and License functionality is loading successfully across the affected regions. The issue is now considered resolved.

Oct 7, 2026 · resolved Oct 8

We have not observed any additional occurrences since the original reported impact, and service stability has been maintained. Technical teams completed additional investigation into the intermittent connectivity issues reported earlier today. Multiple potential correlations were reviewed during the investigation, and final analysis is still pending. Based on the sustained stability observed and the absence of any recurrence, this incident is now considered resolved. Technical teams will continue monitoring and investigation activities to further understand the behavior observed during the reported impact window, and a formal RCA report will be provided once the analysis has been completed.

Oct 8, 2026 · resolved Oct 8

Further investigation identified a communication issue affecting a backend service supporting Agreements functionality in Snow Atlas Australia. Technical teams implemented recovery actions, including restarting the affected service components, which restored communication and normal operation. Functionality has been validated across multiple customer environments, and Agreements data is now displaying correctly. We have not observed any further issues following recovery and validation activities. The issue is now considered resolved.

Sep 29, 2026 · resolved Sep 29

**Description:** Spot by Flexera - Event Notification Processing Errors **Timeframe:** September 29, 2026, 2:06 AM PDT - 4:51 AM PDT **Incident Summary** On September 29, 2026, Flexera identified elevated application errors within a notification processing component responsible for handling certain event notification workflows. Automated monitoring detected increased error activity, prompting an investigation to determine whether customer-facing notifications were affected. During the investigation, technical teams identified failures occurring within a notification processing path and performed a detailed assessment of the affected events, notification workflows, and potential customer impact. Initial analysis suggested the issue could potentially affect notification processing more broadly, and a Major Incident was declared while the scope and impact were being validated. Further impact assessment confirmed that the affected notifications were not intended to be published to customers. Event information continued to be successfully recorded and remained available through the platform throughout the investigation. No customer-facing functionality was disrupted, no event data was lost, and no customer impact was identified as a result of this issue. Based on the results of the impact assessment, the incident priority was downgraded and the investigation was concluded after validation confirmed that customer-facing services remained unaffected. **Root Cause** Investigation determined that a notification processing workflow encountered an application exception while handling a subset of internally generated events. These events were configured such that they were not intended for customer notification delivery. Although the exceptions generated elevated application errors and warranted investigation, subsequent analysis confirmed that the affected notifications were not expected to be distributed to customers. As a result, customer-facing notification delivery, platform functionality, and access to event information were not adversely impacted. **Remediation Actions** The following actions were taken during the incident response: 1. Incident Investigation Initiated: Technical teams investigated elevated application errors detected through automated monitoring and assessed potential customer impact. 2. Notification Processing Analysis Performed: The affected notification workflow was reviewed to identify the source of the application exceptions and determine the scope of the issue. 3. Customer Impact Assessment Completed: Technical teams validated the affected notification types, reviewed event publication behavior, and confirmed that the notifications involved were not intended for customer delivery. 4. System Validation and Monitoring Conducted: Error trends, service behavior, and notification processing were monitored to confirm stable operation and validate that customer-facing services remained unaffected. 5. Incident Reclassification Completed: Following confirmation that no customer impact existed, the incident priority was downgraded and the incident was formally resolved. **Future Preventative Measures** Following this investigation, we identified opportunities to improve the speed and accuracy of impact assessment when operational alerts involve internal processing workflows. 1. Improved Impact Assessment: Review internal notification classifications and investigation procedures to accelerate determination of whether an issue affects customer-facing functionality during future incidents. 2. Enhanced Notification Workflow Visibility: Improve operational visibility into customer-facing and non-customer-facing notification processing paths to support faster impact validation and incident response activities.

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