Is Aerion down right now?
No — Aerion is up. All systems operational as of Aug 19, 9:42 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Certain Time Entries with references omitted from Time Entry Exports and Invoice PDFs
majorAug 6, 2026 · resolved Aug 6
**Time Entry exports are back to normal.** A time entry export (PDF/XLSX/CSV) or PDF attached to an invoice that was created between Aug 05 11:20 and Aug 06 10:30 may have missing time entries and incorrect section totals. Time entries matching the following criteria were omitted from exports: • Time entries linked to a reference that was imported from Jira, without a label attached. The following time entries would **not** have been affected, and would still show in exports as expected • Time entries without references • Time entries with references created via the Browser Extension, or otherwise not auto-imported from Jira • Time entries auto-imported from Jira with at least one Label defined in Jira. We recommend re-exporting and/or reattaching the relevant time entry exports that were created in this timeframe. **Technical Explanation** A reference search optimization designed to increase performance when searching for references with labels triggered a unknown to us bug in our database engine's query parser that resulted in references without labels (but with metadata from a Jira import) being removed from the result set. Reference joining logic in the export then failed, resulting in the time entry rows being skipped and omitted from group totals.
Intercom Outage
minorOct 20, 2025 · resolved Oct 20
The issue was related to AWS DynamoDB and has been resolved.
CoffeeCup Chrome Browser Plugin temporarily not available
majorMar 14, 2025 · resolved Mar 17
The extension is once again available in the Chrome store.
Jira Issue Sync is degraded
majorMar 3, 2025 · resolved Mar 3
CoffeeCup accounts affected by the missing issue update messages have been resynced.
Jira Issue Sync is degraded
majorMar 3, 2025 · resolved Feb 28
Sync has been re-started and re-run for affected accounts.
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Aerion status — frequently asked questions
Is Aerion down right now?
No — Aerion is up. All systems operational as of Aug 19, 9:42 PM UTC.
What is Aerion's current status?
Aerion: All Systems Operational. Alert24 checks Aerion's status page continuously and can notify you the moment it changes.
How do I get alerted when Aerion goes down?
Alert24 monitors Aerion and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
