Real World Technology Solutions Status Page

Jun 11, 2026 · resolved Jun 12

Earlier this morning a backup process interrupted a database node as part of the CloudPBX system. In this database state, the database node continued to accept connections, but was unable to service them leading to stuck queries, updates and transactions. Because the node was acting like it was alive, the mechanisms that usually handle node failures did not work. The affected node was taken offline and the underlying issues were addressed in relation to the backup process which caused the issue, and the node was recovered. In addition, we’ve identified an improved way of detecting node availability that covers all existing scenarios, including this one, and have implemented this. The incident affected traffic on approximately 30% of requests on two CloudPBX home servers, approximately 4% of users.

May 12, 2026 · resolved May 12

Ivanti has provided a resolution which has now been applied and tested, resolving this incident. We thank you for your patience.

Apr 6, 2026 · resolved Apr 6

Due to changes in the SSL Certificate Issuance, this systems were migrated to dynamic SSL Certificate issuance. Unfortunately an error in the renewal hooks prevented the systems from correctly applying the certificates post renewal. This has been rectified.

Mar 20, 2026 · resolved Mar 20

Engineers have applied a fix and testing shows fully restored performance on the CloudPBX desktop application.

Feb 8, 2026 · resolved Feb 8

At approximately 9:10am, a server hosting some of your CloudPBX services experienced a hardware failure. Normally, our systems recover from this kind of event automatically — but the nature of this particular failure prevented that from happening. Our engineers identified the issue quickly and began manual recovery. We rebooted the affected server, moved your CloudPBX services to a separate cluster, and confirmed everything was back up and running by approximately 9:53am. We then restarted the connected home servers to make sure no leftover issues from the failure could cause further problems. We've since moved these resources permanently so they're no longer dependent on the hardware that failed. We're sorry for the disruption to your morning. If you're still experiencing any issues, please give us a call on 1300 798 718.