Central 1 Status Page

Jun 18, 2026 · resolved Jun 18

Central 1 would like to advise that Telus is currently experiencing delays in processing bill payment trace requests. The impacted billers are: Telus Communications, Telus Mobility Inc, Telus Quebec and Telus Services Inc. At this time, the Central 1 Bill Payment tracing team will not be submitting 2nd and 3rd requests for any Telus traces as per their request. Telus expects to have the backlog cleared by mid-July. We appreciate your understanding and cooperation. If you have any urgent concerns, please feel free to contact the bill payment tracing department at bptrace@central1.com.

Jun 17, 2026 · resolved Jun 17

The Unqualified clearing items for June 16 are now available on the FTP server.

Jun 5, 2026 · resolved Jun 16

Service for International Transfers in Forge has been restored and is now operating normally. The fix was successfully deployed, and Agility has re-enabled the production connection. All previously impacted payments were returned to members, and new transfers are now processing as expected. We will continue to monitor the service to ensure stability. Thank you for your patience. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)

Jun 3, 2026 · resolved Jun 3

Central 1 has resolved the issue with BMO. Payments for BC Hydro and Capital One Mastercard were processed today, June 3. All payments have been posted to the applicable biller accounts effective the original payment date. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.

Jun 1, 2026 · resolved Jun 1

**Postmortem: INC222639 – Outgoing and Incoming Wire Transfers Delayed** On June 1, 2026, between 7:25 and 10:55 a.m. PT \(10:25 and 1:55 a.m. ET\), a Central 1 third-party tool used for wire reviews intermittently displayed an error to Central 1 users. Despite the error messages, wire transfers continued to process in the background. Some transactions had to be manually restarted, causing a brief delay. The issue was traced to a problem with our external vendor, Fiserv’s Enterprise Payments Platform \(EPP\), which supports wire processing. Service was fully restored after the vendor made the necessary fixes, and normal operations resumed. To resolve the issue, Fiserv completed a system configuration update at 9:24 a.m. PT \(12:34 p.m. ET\), addressing a compatibility problem that was causing the errors. **Point of Failure:** Fiserv has performed a preliminary root cause analysis and determined that this incident was caused by a Fiserv vendor-managed component \(Ingress Controllers\) that was upgraded across several environments. This triggered the outage due to incompatibility with a Fiserv monitoring component used within the affected configuration \(Ingress Controller setup\). **Corrective Actions:** Fiserv is working with Microsoft to reduce the likelihood of recurrence by enhancing validation and testing procedures for configuration changes and ensuring that all server dependencies are identified and addressed before deployment. Additional monitoring will also be implemented to detect and address EPP UI proxy errors in real time. At Central 1, we improved our monitoring to catch issues with third-party systems earlier. We are also reviewing vendor support and escalation processes to help resolve issues faster. In addition, we’ve evaluated our internal incident response procedures to improve coordination and response during vendor-related outages. * Central 1 has implemented an automated daily test at 4:00 a.m. PT \(7:00 a.m. ET\) to confirm outgoing wire transfers are working properly and to detect issues earlier. We sincerely apologize for the disruption and the impact this incident had on your operations, particularly for time-sensitive wire transactions. We appreciate your patience while services were restored. Liz Ackroyd, Manager of Client Support Services [eackroyd@central1.com](mailto:eackroyd@central1.com) | 905.301.1337