Clearhaus Status Page

Oct 14, 2026 · resolved Oct 16

We deployed a stable fix at 2026-10-14 14:09 CEST which we have been monitoring and confirmed to be successful. We are still in communication with Visa to understand the root cause on the Visa side, but as there is no more impact of this incident, it will hereby be considered resolved. During the incident period 07:15–12:03 CEST, 86 % of Visa credits or debits received status code 50000. Impacted merchants will receive direct communication from us to clarify the actual state of the impacted transactions that received status code 50000 and a status message indicating “status unknown”.

Oct 13, 2026 · resolved Oct 13

Between 18:18 and 18:53 UTC, settlement data was unavailable in the Merchant API due to a database outage. Gateway transaction processing was not affected at any point. We apologise for any inconvenience.

Oct 13, 2026 · resolved Oct 13

We have monitored the situation and confirmed that error rates have normalized. This incident is now closed.

Oct 9, 2026 · resolved Oct 9

We are closing this incident as no errors have been observed since 06:36Z and since the problem is confirmed to be resolved. An average failure rate of 1.14 % was observed between 2026-10-09T04:01Z and 2026-10-09T06:35Z (of when the first and last error occurred) with a peak error rate within a minute of 31 %. Additionally, we also observed a small collection of errors 2026-10-08T22:32Z – 2026-10-08T22:41Z at an average failure rate of ~11 %. Correction on affected transaction types! Authorizations, voids, capture refunds and Mastercard credits were affected. Remaining transaction types (captures, debits, debit refunds, and Visa credits) were not affected.

Aug 27, 2026 · resolved Aug 27

Between 2026-08-27T00:30:35Z and 2026-08-27T00:48:01Z, all Visa authorizations failed with status code 40400, "backend problem". A few Visa transactions were failing already starting 2026-08-27T00:25:25Z. Mastercard authorizations along with all captures, refunds, voids and credits were unaffected. We have seen no further connectivity errors since 2026-08-27T00:48:01Z. Failed authorizations were not charged and can be retried. We are working with our upstream provider to determine the root cause and to prevent similar issues in the future.

Is Clearhaus down right now?

No — Clearhaus is up. All systems operational as of Oct 18, 1:17 AM UTC.

What is Clearhaus's current status?

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