Currencycloud Status Page

Aug 11, 2026 · resolved Aug 13

**Delays to SEK Local Payments** **Overview** On 11 August 2026, we identified an issue that delayed the processing of some SEK and NOK payments, causing a subset of payments to remain pending for longer than expected. The issue affected payment processing timelines only; no customer action was required, there was no impact to customer data, and following restoration of service, impacted payments progressed through normal processing. Our teams investigated the issue and implemented a fix on 12 August 2026. Payment processing subsequently resumed, the affected backlog began clearing, and following a period of monitoring, the incident was resolved on 13 August 2026. **Root Cause** The incident was caused by the introduction of a transaction record type that was not being handled by part of our payment processing service. This prevented certain account activity updates from being processed as expected, which in turn delayed the release of associated payments. To restore service, our engineering teams updated the affected service to correctly process these records and resumed normal payment handling. Following the update, the delayed account activity updates were processed and payment processing returned to normal. To help reduce the risk of similar incidents in the future, we have enhanced the service’s handling of transaction information and implemented additional safeguards to improve resilience when new transaction record types are introduced. _Currencycloud Confidential_

Jul 21, 2026 · resolved Jul 23

# Overview On 21 July 2026, an outage affecting a network partner's API services disrupted the processing of some EUR payment instructions and related services. Currencycloud teams worked closely with the partner to minimise customer impact, temporarily paused payment submissions, and subsequently completed remediation activities once service was restored. # Customer Impact A number of EUR payments experienced delays while connectivity to the network partner was unavailable. Most affected payments were successfully processed following service restoration and remediation activities. Some collection sweeps were credited on the next business day, resulting in temporary processing delays but no loss of customer funds. # Root Cause The incident was caused by a technical failure within a network partner's API platform, which prevented payment requests and related messages from being processed successfully. As a result, Currencycloud systems were unable to exchange payment information with the partner until the issue was resolved by the provider. Currencycloud's infrastructure and security controls were confirmed to be operating as expected during the incident. ‌ ##### Currencycloud Confidential

Jul 20, 2026 · resolved Jul 20

# Overview On 20 July 2026, we experienced an internal systems issue that affected access to certain operational tools. The issue was identified and resolved by our teams and service providers, with service subsequently restored # Customer Impact There was no material impact to customer-facing payment services. Following review, no critical customer processes or services were missed during the incident. # Root Cause The issue originated within an internal technology service used to support operational access. Corrective actions were implemented and service was restored. ‌ ##### Currencycloud Confidential

Jul 10, 2026 · resolved Jul 14

# Overview On July 9, 2026, we identified an issue affecting payment processing through a local banking network partner. The issue resulted in delays to a subset of SEK payments and, during recovery, a smaller number of DKK and NOK payments were also impacted. A corrective change was deployed on July 10, 2026 to prevent further occurrences. All affected payments were successfully processed by July 14, 2026. # Customer Impact A subset of customers experienced delays to payment processing. Affected payments remained pending while funding transfers were recovered and processing resumed. All impacted payments were ultimately processed successfully. # Root Cause A change to payment message generation altered the account information format used for certain funding transfers. As a result, some funding transfers were not automatically credited by the network partner, preventing associated payments from progressing as expected. The change was corrected and additional recovery actions were completed to process the affected payments. Currencycloud Confidential

Jul 9, 2026 · resolved Jul 10

# Overview On July 9, 2026, we identified an issue affecting payment processing through a local banking network partner. The issue resulted in delays to a subset of SEK payments and, during recovery, a smaller number of DKK and NOK payments were also impacted. A corrective change was deployed on July 10, 2026 to prevent further occurrences. All affected payments were successfully processed by July 14, 2026. # Customer Impact A subset of customers experienced delays to payment processing. Affected payments remained pending while funding transfers were recovered and processing resumed. All impacted payments were ultimately processed successfully. # Root Cause A change to payment message generation altered the account information format used for certain funding transfers. As a result, some funding transfers were not automatically credited by the network partner, preventing associated payments from progressing as expected. The change was corrected and additional recovery actions were completed to process the affected payments. Currencycloud Confidential

Is Currencycloud down right now?

Yes — Currencycloud is reporting a minor incident as of Aug 19, 10:42 PM UTC.

What is Currencycloud's current status?

Currencycloud: Partially Degraded Service. Alert24 checks Currencycloud's status page continuously and can notify you the moment it changes.

How do I get alerted when Currencycloud goes down?

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