Currencycloud Status Page

Jun 19, 2026 · resolved Jun 19

The issue impacting the flow of account related updates has now been resolved. Our engineering teams have restored normal data processing and completed additional validation to ensure all affected services are operating as expected. Any delays in reflecting account, permissions, or contact updates have been addressed, and systems are now processing new changes as normal. We will continue to monitor closely to ensure ongoing stability.

Jun 15, 2026 · resolved Jun 17

This incident has been resolved.

Jun 16, 2026 · resolved Jun 16

The issue impacting transaction processing has now been resolved. All affected transactions have been successfully submitted for processing and are being completed. Our teams have worked through the disruption and normal service has been restored, although a small number of transactions may still experience minor delays while final processing completes. We apologise for any inconvenience caused and thank you for your patience while we resolved this issue.

Jun 10, 2026 · resolved Jun 10

**Overview**  On June 10, 2026, we identified an issue affecting pricing responses in our Demo environment, where a portion of requests returned errors. The incident was fully resolved within approximately 1 hour and 31 minutes.  The issue was caused by a configuration inconsistency that impacted connectivity between internal services responsible for pricing. Pricing responses returned to normal and remained stable following resolution.  **Client Impact**  The issue was limited to the Demo environment and did not affect Production services. Clients using Demo for testing experienced intermittent failures when requesting pricing, with some requests returning errors. No data loss, security concerns, or financial impact occurred as a result of this incident.  **Root Cause**  The incident was caused by a configuration mismatch in the Demo environment, which led to a loss of connectivity between dependent services involved in pricing. This resulted in requests being routed to unavailable endpoints, causing elevated error rates. Restoration of the correct configuration and service synchronization resolved the issue and re-established normal connectivity.  Currencycloud Confidential

Jun 8, 2026 · resolved Jun 8

**Overview** On 8 June 2026, an issue in our production environment temporarily affected access to [Paydirect.io](http://Paydirect.io) for customers using custom domains. The disruption lasted approximately 37 minutes, during which some users were unable to access the DIRECT web interface and saw an “Access Denied” message. The issue was quickly identified and resolved by rolling back a recent change, after which normal service was fully restored and monitored to ensure stability. **Client Impact** During this period, some customers may have experienced: * Difficulty accessing the DIRECT web interface via [Paydirect.io](http://Paydirect.io) * “Access Denied” messages when opening their custom domain URLs The impact was limited to the web interface only. API services continued to operate normally throughout, and no data loss or data integrity issues occurred. No action is required from customers. **Root Cause** This change interacted unexpectedly with production configuration, resulting in valid requests from certain custom domains being incorrectly rejected. CurrencyCloud Confidential