Current Status

Minor Service Outage

View Mono status page ↗

Components

Account Linking

Operational

Statement Pages

Operational

Account

Operational

Account linking

Operational

CAC Lookup

Operational

First Bank

Operational

Absa Bank

Operational

Momo

Operational

Authentication

Operational

Mandate creation

Partial Outage

GTBank

Operational

DirectPay (Mobile & Internet banking)

Operational

GTB

Operational

Authentication

Operational

Data retrieval

Operational

Payment Pages

Operational

Investment

Operational

Payment authorisation

Operational

GTBank

Operational

NCBA Bank

Operational

Recent Incidents

BVN [iGree]

minor

May 20, 2026 · resolved Jun 19

This incident has been resolved.

BVN [Legacy] Downtime

major

Jun 18, 2026 · resolved Jun 19

This incident has been resolved. Thank you for your patience.

Mandate Approval Downtime: Providus Bank

major

Jun 11, 2026

We are currently experiencing downtime from Providus Bank, which is impacting mandate approval. As a result, mandates are not being approved after users send the N50 activation fee. Please note that this issue is from the bank directly, and we are actively working with the NIBSS team to resolve it. In the meantime, mandate creation for Providus Bank has been temporarily disabled. Debit processing remains unaffected and continues to operate normally. We sincerely apologize for the inconvenience and will provide updates as soon as service is restored.

NIBSS Direct Debit (Debit Downtime)

minor

Jun 10, 2026 · resolved Jun 11

This incident has been resolved.

Direct Debit: Mandate Approval Downtime

critical

May 19, 2026 · resolved Jun 3

This incident has been resolved.

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