Current Status

All Systems Operational

View ProPay status page ↗

Components

Integration TEST Environment

Operational

Direct Credit Card and ACH Processing

Operational

Websites, Mobile, and Card Readers

Operational

Payment Facilitation - Heartland, Portico

Operational

Payment Facilitation - Global Payments API (GP API)

Operational

xfer.propay.com - SFTP Reports

Operational

Payment Facilitation - Cayan Genius

Operational

3rd Party Providers

Operational

Bank Transfers

Operational

Phones

Operational

Regulatory Updates

Operational

Recent Incidents

AMEX Processing and AMEX Account Requirements Update

maintenance

Jun 16, 2026

Update: The fix has been implemented now, and we are continuing to monitor the situation with this update. Our Strategic Partner Management team will be reaching out to partners to ensure that their accounts are being updated with correct data as well, to ensure that all accounts are compliant with AMEX's requirements. Ongoing review of impacted accounts and remediation is underway and next steps will be communicated further from our SPM team.

Incorrect Account Name Display Issue

none

Jun 12, 2026 · resolved Jun 13

This incident has been resolved.

Propay Partner Portal Issue

none

May 29, 2026 · resolved Jun 1

This incident has been resolved.

ProPay System Processing Issue

none

May 29, 2026 · resolved May 29

This incident has been resolved, with traffic normalizing effective 10:45am MT.

ProPay Monthly Database Maintenance Reminder for May 2026

none

May 12, 2026 · resolved May 13

This incident has been resolved.

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