Staffbase Status Page

Jul 14, 2026 · resolved Jul 15

**Summary** On July 14, 2026, between 3:50 PM and 4:59 PM \(CEST\), customers across all systems experienced service interruptions affecting multiple platform features. Our teams successfully identified the cause and restored full service functionality. **What Happened** A recent update introduced an authentication configuration issue that caused several platform features, including page loading, notifications, email, analytics, and link tracking, to return errors. Our team identified the issue and resolved it, restoring normal operations across all affected systems. **Impact** Between 3:50 PM and 4:59 PM \(CEST\) on July 14, 2026, customers on the European, Americas, and Asia/Pacific Systems may have experienced errors accessing pages, notifications, email, analytics, and link tracking features. **Future Improvements** We will implement additional checks for the operation of the affected service component and improve our ability to detect and resolve similar issues more quickly in the future. Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at [support@staffbase.com](mailto:support@staffbase.com).

Jul 9, 2026 · resolved Jul 10

**Summary** On July 9, 2026, between 9:01 AM and 4:06 PM \(CEST\), customers on the Americas System experienced an issue where newly created Staffbase Employee Email drafts, scheduled emails, and sent emails did not appear in their respective list views. Our teams successfully identified the cause and restored full service functionality. **What Happened** A background indexing process responsible for populating email list views stopped functioning correctly, so newly created drafts, scheduled emails, and sent emails were not appearing in their respective lists even though they were saved successfully. Users received confirmation that their content was saved but could not locate it to view, edit, or send. Other regions were not affected. Our team identified the issue and resolved it, restoring normal visibility for all affected content. **Impact** Between 9:01 AM and 4:06 PM \(CEST\) on July 9, 2026, customers on the Americas System may have been unable to locate newly created Staffbase Employee Email drafts, scheduled emails, or sent emails in their list views, even though the content was saved successfully. Previously created content remained visible throughout. No data was lost during this incident. **Future Improvements** We will implement additional checks for the operation of the affected service component and improve our ability to detect and resolve similar issues more quickly in the future. Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at [support@staffbase.com](mailto:support@staffbase.com).

Jul 8, 2026 · resolved Jul 9

**Summary** On July 8, 2026, between 7:06 AM and 2:05 PM \(CEST\), customers on the European System experienced incorrect unread indicators on certain menu items, such as news pages and folders. Our teams successfully identified the cause and restored full service functionality. **What Happened** A recent update caused unread indicators on certain menu items, such as news pages and folders, to display incorrect information for some users. Some menu items continued to show unread counts for content that was no longer visible, while others stopped displaying an indicator at all. Our team identified the issue and resolved it, restoring accurate unread indicators for affected menu items. The Americas and Asia/Pacific Systems were also monitored as a precaution, and no impact was observed for customers in those regions. **Impact** Between 7:06 AM and 2:05 PM \(CEST\) on July 8, 2026, customers on the European System may have seen unread indicators on certain menu items, such as news pages and folders, that did not reflect current content, in some cases showing counts that could not be cleared or no indicator at all. No data was lost during this incident. **Future Improvements** We will implement additional checks for the display of menu unread indicators and improve our ability to detect and resolve similar issues more quickly in the future. Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at [support@staffbase.com](mailto:support@staffbase.com).

Jul 6, 2026 · resolved Jul 7

**Summary** On July 6, 2026, between 1:00 PM and 5:05 PM \(CEST\), customers on the European System, Americas System, and Asia/Pacific System experienced issues starting new conversations with the AI Assistant. Our teams successfully identified the cause and restored full service functionality. **What Happened** A recent update introduced a version mismatch between two internal system components supporting the AI Assistant. As a result, users were unable to start new AI Assistant conversations, with the interface appearing unresponsive and no error message shown. Other App/Intranet features continued to operate normally. Our team identified the issue and resolved it, restoring full functionality for the AI Assistant. **Impact** Between 1:00 PM and 5:05 PM \(CEST\) on July 6, 2026, users on the European System, Americas System, and Asia/Pacific System may have been unable to start new AI Assistant conversations. Existing conversations were not affected, and no other platform features were impacted. **Future Improvements** We will implement additional checks for the operation of the AI Assistant service and improve our ability to detect and resolve similar issues more quickly in the future. Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at [support@staffbase.com](mailto:support@staffbase.com).

Jun 25, 2026 · resolved Jun 25

**Summary** On Jun 25, 2026, between 6:40 PM and 8:05 PM \(CEST\), customers on the European System and Americas System experienced issues with performance degradation and/or accessibility issues to their Staffbase platform. Our teams successfully identified the cause and restored full service functionality. **What Happened** A recent update introduced a backend release that have caused the api/menu call to return full menu payloads. As a result, users would experience performance issues with loading their Staffbase instance, with the loading time ranging up to 10 seconds. Other App/Intranet features continued to operate normally. Our team identified the issue and resolved it, restoring full functionality for the backend system. **Impact** Between 6:40 PM and 8:05 PM \(CEST\) on Jun 25, 2026, users on the European System and Americas System may have experienced performance degradation or been unable to access their Staffbase platform. **Future Improvements** We will implement additional checks for the backend releases and improve our ability to detect and resolve similar issues more quickly in the future. Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at [support@staffbase.com](mailto:support@staffbase.com).

Is Staffbase down right now?

No — Staffbase is up. All systems operational as of Aug 19, 9:41 PM UTC.

What is Staffbase's current status?

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