Current Status

All Systems Operational

View BCycle status page ↗

Components

DEN - BCycle Admin

Operational

DEN - Portal API

Operational

IoT Hub

Operational

Stripe Checkout.js

Operational

PHL - BCycle Admin

Operational

PHL - Portal API

Operational

Service Fabric

Operational

Credit Call - Hosted Payment/eKashu

Operational

LAX - BCycle Admin

Operational

Stream Analytics

Operational

LAX - Portal API

Operational

Identity Service

Operational

3.0 Dock Monitor

Operational

Twilio SMS Long Code, North America

Operational

Program Websites

Operational

Kiosk Client Installation

Operational

GBFS

Operational

MDS

Operational

BCycle Mobile App

Operational

Recent Incidents

Issue with Payment Processing

minor

Jun 3, 2026 · resolved Jun 4

This incident has been resolved. Automatic app updates to version 5.10.3 will continue to rollout from the app stores in the coming days. Please continue to advise users to update to app version 5.10.3 if they are experiencing any issues with currency conversion problems.

BCycle Mobile App - Multiple Accounts Across Programs

minor

Jun 1, 2026 · resolved Jun 4

This incident has been resolved.

Unable to re-image kiosk client

minor

May 4, 2026 · resolved May 7

Kiosk client imaging functionality has been restored to normal operating standards. Ubuntu service dependencies have been restored to normal functionality and we have confirmed that the re-imaging and installation process is functional again. Thank you for your patience and understanding while we monitored this situation.

Mobile App Intermittent Crashes

minor

Feb 19, 2026 · resolved Feb 19

This incident has been resolved.

Reported Issues in Admin

major

Jan 28, 2026 · resolved Jan 28

This incident has been resolved.

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