Box Status Page

Aug 19, 2026 · resolved Aug 19

After further monitoring, this incident is now considered resolved. All Files Page Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Aug 7, 2026 · resolved Aug 7

_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On Aug 6, 2026 between 6:42 PM PDT and 6:48 PM PDT and again between 7:27 PM to 7:33 PM PDT, some customers may have experienced intermittent failures affecting login, uploads/downloads, Notes, Box AI, and API access in Box. The disruptions were caused by a temporary resource exhaustion on our front‑end infrastructure. We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team

Aug 4, 2026 · resolved Aug 4

_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On August 4, 2026 between 12:10 PM PDT and 1:20 PM PDT, some customers experienced failures and delays when uploading files to Box. The problem was caused by a routing issue on our frontend load balancers. We restored service by rerouting upload traffic and provisioning additional capacity. We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team

Jul 31, 2026 · resolved Jul 31

We recently addressed issues affecting Shuttle standalone jobs. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 3:41 AM and 3:57 AM PDT on July 31, 2026, some customers using Shuttle Standalone could sign in to their Shuttle Standalone accounts and view their dashboards, but could not view job details, change job settings, or create new standalone jobs. The Shuttle native experience was not affected. After we restored service, we confirmed that customers could access existing jobs and create new ones. # Analysis A misconfiguration in Shuttle resulted in depleted resources that accessed job history. This caused Shuttle pages that load job history to time out. We restored access by restarting the affected services at 3:57 AM PDT. Job management returned to normal, with no recurrence. This briefly blocked the standalone experience for affected customers, even though sign-in and the Shuttle native experience continued to work. # Corrective Actions Box has initiated the following corrective actions: * Updating the capacity allocation to avoid the recurrence of this issue * Adding monitoring to better preempt the issue from occurring We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team

Jul 28, 2026 · resolved Jul 28

We recently addressed issues affecting file uploads and edits that create new file versions. We want to explain what happened and what we have done to prevent it from happening again. Between Jul 26, 2026 4:38 PM PDT and Jul 28, 2026 10:34 AM PDT, some users may have experienced delays or failures when uploading files or saving edits that create new file versions. The impact was limited to cases with a high number of concurrent uploads or edits on the same file. During this period, concurrent upload and edit traffic contended on shared database locks while creating new file versions. Under load, an overly conservative insert locking strategy acquired locks, creating a bottleneck in the database. The contention was amplified by background processes that post-process the uploaded file and attach additional information to every new version, competing for the same locks. # Analysis This incident highlighted several opportunities for improvement: * Lock-wait failures do not appear in our usual change-stream / mutation telemetry, which delayed our investigation. * Background processes can contend with upload and edit paths that create new versions. Our development environments did not fully test this particular interaction under load. Remediation combined an immediate reduction in non-essential background scan load with a code change that relaxed the overly conservative locking behavior, while preserving the intended isolation guarantees. # Corrective Actions Box has initiated the following corrective actions: * Deploy and validate the insert-behavior fix across all live clusters \(completed and confirmed\). * Improve observability for lock-wait and timeout-driven load so contention sources are visible. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team

Is Box down right now?

No — Box is up. All systems operational as of Aug 19, 9:40 PM UTC.

What is Box's current status?

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