Box Status Page

Jun 17, 2026 · resolved Jun 17

_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On June 17th 2026 between 12:06pm PST and 12:39pm PST, some users may have experienced difficulties while working in Box. During this time, some customers were unable to browse folders in the web application. The issue occurred because folder browsing traffic was directed to a new implementation, as part of an ongoing effort to improve performance and stability. We were able to resolve the issue through targeted traffic adjustments and capacity mitigations. We are improving our deployment, capacity, and observability practices to prevent recurrence and detect future issues more quickly. We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.  Sincerely, The Box Team

Jun 16, 2026 · resolved Jun 16

From approximately 3:40PM and 3:50 PM PDT, we observed an issue impacting downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Jun 11, 2026 · resolved Jun 11

After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Jun 3, 2026 · resolved Jun 3

_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ ‌ On June 3, 2026 between 10:53 PM and 10:58 PM PDT, some customers may have experienced issues when attempting to sign in to Box and when accessing files, notes, uploads, and our public API. ‌ The issue was caused by a temporary fluctuation in a database shard due to elevated disk activity, which led to connection saturation and service errors for a subset of users. Service returned to normal by 10:58 PM PDT and monitoring remains in place to watch for recurrence. We are also reviewing our deployment and operational practices to reduce the risk of similar incidents in the future. ‌ We are conducting a full engineering postmortem. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. ‌ We are continuously working to improve Box, and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. ‌ Sincerely, The Box Team

Jun 1, 2026 · resolved Jun 1

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.