Is Phaxio down right now?
No — Phaxio is up. All systems operational as of Aug 19, 10:36 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Phaxio API Outage
noneAug 6, 2026 · resolved Aug 6
Root cause was identified as an outage of our temporary storage where documents are held for processing. During this time outbound faxes failed with the message “Document conversion error. Contact support.” In some cases, the API rejected new connections due to the congestion. There was no effect on inbound faxes during this time.
Phaxio Inbound/Outbound Faxing Event Notification 07/23/25
noneAug 1, 2025 · resolved Aug 1
We experienced an issue with an AWS event. This resulted in a delay of inbound faxes, and also resulted in non-completed faxes on outbound for approximately 30 minutes. Some outbound faxes were not delivered, and were canceled. These faxes will need to be resent. The occurred between 8:15-8:46 PM ET on July 23, 2025 Please reach out to support@phaxio.com with questions or concerns. Thank you, Phaxio Support
Phaxio Service Update Notification // Supported File Types Change // 05/06/25
noneMay 6, 2025 · resolved May 6
Please be advised that support for .doc (application/msword) will stop immediately on Phaxio due to possible security vulnerabilities. The file type .doc is a legacy MIME type to the newer .docx and support is ending for this file extension by Microsoft in October 2025. In addition, we are removing support for .odt (application/vnd.oasis.opendocument.text) immediately due to overall security concerns and known exploits with that file type. You can find the support file types here: https://www.phaxio.com/faq#11 Please do not reply to this email as it is unmonitored. Please reach out to support@phaxio.com with questions or concerns. Thank you, Phaxio Support
Phaxio Outbound Fax Conversion Issue // Event Notification
minorApr 30, 2025 · resolved Apr 30
**Start:** 12:58 UTC 04/30/25 **Stop:** 14:46 UTC 04/30/25 **Findings:** Document conversion servers experienced an issue resulting in document conversion failures on outbound faxes. **Resolution:** The servers were restarted to resolve the errors. We are analyzing the event to further determine root cause of the document conversion failures. **Customer Experience:** Some sent/outbound faxes would have received the following in the webhook notification for the fax: status: failure error\_type: documentConversion Error The fax will need to be resent. **Future:** Engineering is working on reviewing server logs and alerts to alleviate the issue from occurring in the future
Phaxio "Number of Pages" Event Notification
minorMar 12, 2025 · resolved Mar 12
Engineering has released the fix to production and we are monitoring at this time. Customers will only be billed for single page faxes, even if the fax contained multiple pages. Also, we will not be adjusting the page counts for faxes that were sent or received during this service issue. We apologize for any inconvenience this may have caused to you or your customers.
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Phaxio status — frequently asked questions
Is Phaxio down right now?
No — Phaxio is up. All systems operational as of Aug 19, 10:36 PM UTC.
What is Phaxio's current status?
Phaxio: All Systems Operational. Alert24 checks Phaxio's status page continuously and can notify you the moment it changes.
How do I get alerted when Phaxio goes down?
Alert24 monitors Phaxio and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
