Current Status
All Systems Operational
Components
Recent Incidents
Voice Calls not completing as expected
majorJun 14, 2026 · resolved Jun 14
Calls have continued to complete as expected, and our monitoring has confirmed that service remains stable. The issue has been fully resolved, and normal operations have been restored. We appreciate your patience and understanding while we investigated and addressed this matter.
Time Sync Errors
minorMay 8, 2026 · resolved May 8
The issue causing time synchronization errors for a small subset of Ytel Contact Center customers has been resolved. Our monitoring has confirmed that systems are operating normally and affected functionality has returned to expected behavior. We appreciate your patience while our team investigated and resolved this issue.
Agents unable to login and voice call degraded performance
minorDec 9, 2025 · resolved Dec 9
We have resolved the incident and services are fully operational.
Ytel Contact Center Outbound Call Connections
minorNov 13, 2025 · resolved Nov 13
Call connections continue to remain stable, and all systems are performing as expected. Our team will continue monitoring to ensure ongoing reliability. Team Ytel
Delayed Call recording conversion and SMS/ Call logs
minorNov 12, 2025 · resolved Nov 13
All services have been fully restored. Call recording conversions, Call logs, and SMS logs are now processing and displaying as expected in app.ytel Thank you for your patience throughout this incident. Team Ytel
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