Mews Status Page

Aug 18, 2026 · resolved Aug 18

Our data processing infrastructure is now fully operational. No data has been lost and the data within Mews Business Intelligence is now refreshed.

Aug 11, 2026 · resolved Aug 11

The issue has been resolved.

Aug 8, 2026 · resolved Aug 8

The issue is now fully resolved. Mews is now operating as expected.

Aug 1, 2026 · resolved Aug 1

**Problem** On 1 August 2026 at 00:00 Central European Summer Time, properties in Austria using the Chaining fiscal registry integration could not close bills or complete guest check-outs. Affected properties saw the message "Cannot close bills because of fiscal registry constraints" when closing any bill that included a cash or card payment. The issue affected at least 181 properties and blocked 1,621 bills. **Action** Austrian properties and our Support team raised the issue at 07:49 Central European Summer Time. We identified the cause and applied a fix at 10:00 Central European Summer Time, which immediately restored bill closing and guest check-outs. **Causes** A background process prepares the monthly fiscal records that Austrian properties need in order to close bills. One property's account status changed twice, from active to deactivated and back again, and this left that property's fiscal records incomplete. The process handled every Austrian property in a single batch, so this one property stopped it from preparing records for all the others. The failure became visible at the start of August, when properties needed the new month's records. **Solutions** We restored fiscal record generation for all active Austrian properties at 10:00 Central European Summer Time and confirmed full recovery at 11:01 Central European Summer Time. The system is fully operational, properties can now close every bill affected during the incident, and we did not lose any data. We are adding dedicated monitoring and alerting to this process, introducing health checks at each month boundary, and redesigning it so one property can no longer block the others. We know that blocked check-outs during the morning departure wave put front desks under real pressure, and we are sorry for the disruption this caused you and your guests.

Jul 23, 2026 · resolved Jul 24

**Problem** On 2026-07-23T10:53:00Z, identity document scanning in Mews Operations began failing intermittently. Approximately half of scan attempts returned an error, while the other half succeeded normally. The issue affected hotel staff scanning guest identity documents \(passports, IDs\) during check-in. **Action** We immediately investigated the issue and identified that the third-party service processing document images was rejecting some of our requests. We published a Statuspage update within 20 minutes advising customers that retrying a failed scan would typically succeed after one or two attempts, and that manual entry of document details remained available throughout. Our team worked to diagnose the root cause, confirming the issue was not related to any Mews code release or configuration change. The service recovered fully by 2026-07-23T16:35:00Z. **Causes** The third-party service that processes document images intermittently blocked requests from our infrastructure, treating them as automated traffic. This was not caused by exceeding any usage limits — our usage was well within normal thresholds. The blocking occurred at the provider's network edge layer rather than at the API service level, which is why it affected only a portion of requests. **Solutions** The issue resolved on its own after approximately five and a half hours. No customer data was lost, and the vast majority of affected users \(93%\) were able to complete their scans successfully by retrying. To prevent recurrence, we are taking the following steps: 1. Establishing a direct support relationship with the provider so we can escalate issues more quickly in the future 2. Evaluating alternative document processing providers to reduce our dependency on a single third party We apologise for the inconvenience caused to hotel staff who had to retry document scans during the affected period.

Is Mews down right now?

No — Mews is up. All systems operational as of Aug 19, 9:43 PM UTC.

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