Current Status
Partially Degraded Service
Components
Recent Incidents
Redtail CRM MFA and Email Notification Issues
minorJun 2, 2026
We have identified that delays or issues with multi-factor authentication (MFA) for Redtail CRM and emails sent from Redtail CRM (including password reset emails and notifications) are being filtered or quarantined by select email security providers. While we continue working with our vendors to improve delivery, some users may experience intermittent delays. As a temporary workaround, we recommend contacting your email provider (e.g., Smarsh or Mimecast) to request whitelisting of the following domains to help ensure timely delivery: - redtailemail.com - redtailtechnology.com We appreciate your patience as we continue monitoring and working toward full resolution.
Redtail Email Authentication Issue Resolved
noneMay 28, 2026 · resolved May 28
Our team identified and resolved an issue that was preventing authentication into Redtail Email. A fix was implemented, and service has been restored. Thank you for your patience.
Redtail CRM Multi-Factor Issue
minorMay 5, 2026 · resolved May 11
This incident has been resolved.
Redtail CRM Latency Issues
minorMay 6, 2026 · resolved May 6
This incident has been resolved.
Redtail CRM Data Feed Processing Delays
minorMar 25, 2026 · resolved Mar 25
The issue affecting standard Redtail CRM account feed processing has been resolved, and processing is fully restored. Account data is flowing normally, and we are continuing to monitor to confirm sustained stability.
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