Adeptcore, Inc. Status Page

Aug 13, 2026

We have received significant positive progress from the Phoenix datacenter. A third primary chiller has been successfully restored, and facility temperatures are continuing to stabilize. On-site datacenter staff are actively conducting all-hands physical inspections across core hardware and support infrastructure. Network connectivity to our cabinets appears to have been restored. While we await final, official confirmation from the datacenter that facility operations are fully stabilized, our engineering team has begun verifying environments and powering up systems, including the Horizon infrastructure, to confirm everything is fully operational. We will issue a final confirmation update as soon as systems checks are complete and once we receive confirmation from the datacenter that the outage has been fully resolved on their end.

Aug 5, 2026

All networking at this time has been restored, and we are seeing connectivity being re-established for all affected client machines. NetOps determined that the issue was a WAN routing outage with failover not propagating. We are investigating exactly why the failover has not worked and how to prevent this from occurring in the future. While we investigate, we will route all traffic to the failover route to maintain continued functionality. We will be performing maintenance overnight to bring ELK back to fully operational status. There will be no downtime involved for customers.

Jul 10, 2026 · resolved Jul 23

Our team has completed the recovery efforts related to the ransomware incident that affected a portion of our hosted environment. All customer environments have now been restored to operational status. We have continued to validate the restored systems to confirm they are stable, complete, and safe to return to production. In parallel, our security investigation and infrastructure review remain ongoing. Based on the evidence reviewed to date, we have found no indication that customer data was copied or removed from the environment. We have completed several major remediation steps, including rebuilding the affected management infrastructure, resetting credentials and reviewing privileged access, restoring systems from clean recovery points where possible, reviewing network, storage, virtualization, and security logs, and strengthening segmentation and access controls across the environment. With the recovery process now complete, our focus has shifted to completing the formal Root Cause Analysis and Reason for Outage report, as well as implementing the improvements identified during our response. We will continue documenting our findings and completing the remaining remediation items before publishing the official report. We sincerely apologize for the disruption this incident caused. We appreciate the patience, understanding, and support we received from our partners and customers throughout the recovery process.

May 1, 2026

In response to a critical cPanel vulnerability (CVE-2026-41940) disclosed by the vendor, we are proactively patching all cPanel servers across our environment. As a precaution while updates are rolling out, public access to the cPanel/WHM/Webmail management ports (2083, 2087, 2095, 2096) has been temporarily restricted. Your websites, email, and other services are not affected only the browser-based management interfaces. If you need access to cPanel or WHM during this window. Please submit a support request if you require access and we can setup a custom whitelist for you in the meantime. We expect all servers to be patched and normal access restored within the next 48–72 hours. We'll send a follow-up once the work is complete. Thank you for your patience.

Mar 30, 2026 · resolved May 1

This incident has been resolved.

Is Adeptcore, Inc. down right now?

Yes — Adeptcore, Inc. is reporting a minor incident as of Aug 19, 9:40 PM UTC.

What is Adeptcore, Inc.'s current status?

Adeptcore, Inc.: Partially Degraded Service. Alert24 checks Adeptcore, Inc.'s status page continuously and can notify you the moment it changes.

How do I get alerted when Adeptcore, Inc. goes down?

Alert24 monitors Adeptcore, Inc. and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.