Current Status

All Systems Operational

View CC Status Page status page ↗

Components

Status of our EMEA Community Infrastructure

Operational

Status of our US Community Infrastructure

Operational

API

Operational

API

Operational

Customise mode

Operational

Customise mode

Operational

Email notifications

Operational

Email Notifications

Operational

Embeddable Widget

Operational

Embeddable Widget

Operational

Events Module

Operational

Events Module

Operational

Topic Moderation

Operational

Topic Moderation

Operational

Freshdesk Integration

Operational

Freshdesk Integration

Operational

Gainsight Integration

Operational

Gainsight Integration

Operational

Gamification

Operational

Gamification

Operational

Recent Incidents

Events Module Unavailable for US Communities

critical

May 29, 2026 · resolved May 29

The issue affecting the Events module in US communities has been fully resolved, and normal functionality has been restored. We appreciate your patience and apologize for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our support team at ccsupport@gainsight.com

Salesforce Connection Failure

minor

Nov 21, 2025 · resolved Mar 18

This incident has been resolved.

Issue with content creation and edits

major

Nov 17, 2025 · resolved Nov 17

This issue has been resolved - we traced the source of the issue to some database indexes that were lost when a subsequent database update wiped out these indexes. We estimate that only around 10% of customers had this issue happen to their community and the problem was certainly not widespread. Any left over issues please contact ccsupport@gainsight.com and we apologies for any inconvenience caused by this.

Custom community pages may not load properly

minor

Nov 10, 2025 · resolved Nov 10

This incident has been resolved.

Embedded Media Not Working

minor

Oct 6, 2025 · resolved Oct 6

This incident has been resolved.

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