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GBG Status Page

Identity Verification · monitored by Alert24

gbg.com
Minor Incident

Current Status

Minor Service Outage

View GBG status page ↗

Components

ID3global Portal
Operational
Capture V3
Operational
Forensic Document Customer Service (FDE WhosOn)
Operational
Loqate (Matchcode360) Email Validation
Operational
Datacare Managed Services & Automated SFTP
Operational
AU / NZ GreenID Production Environment
Operational
Investigate Portal
Operational
Customer Portal
Operational
ProID - UK Credit Bureau (Advanced) (0395)
Operational
Compliance platform
Operational
GBG Single Sign On (SSO)
Operational
IDV - US
Operational
EDNA - US
Operational
2.0 - US
Operational
IdScan-MedicScan Connect
Operational
AssureID Sentinel License Server
Operational
IDscan Identify
Operational
Detected Dashboard
Operational
NZTA Driver's Licence
Operational
Journey Designer
Operational

Recent Incidents

Supplier Service Incident for - GreenID - Australian Electoral Roll (AEC)

minor

Jun 19, 2026

Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.

Supplier Service Incident for - GBG Cloudcheck - Australian Electoral Commission

minor

Jun 18, 2026 · resolved Jun 18

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 18/06/2026 12:20 AEST Incident Resolution Time: 18/06/2026 14:55 AEST

Supplier Service Incident for - GreenID - Australian Electoral Roll (AEC)

minor

Jun 18, 2026 · resolved Jun 18

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 18/06/2026 12:20 AEST Incident Resolution Time: 18/06/2026 14:55 AEST

Service Disruption - Loqate AddressBase Islands in V3

minor

Jun 17, 2026 · resolved Jun 17

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 08/06/2026 11:00 BST Incident Resolution Time: 17/06/2026 16:21 BST

Supplier Service Incident for - GBG ProID - Multiple Services

major

Jun 16, 2026 · resolved Jun 16

Service has been restored. by the supplier for ProID. Action will be taken to determine the root cause and remediate where required by the supplier. Incident Start Time: 16/06/2026 14:35 BST Incident Resolution Time: 16/06/2026 14:59 BST

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