AARNet Support Status Page

Sep 23, 2026

The disruption affecting undersea cables from Perth to Asia and Europe continues, with fault locations now known. International traffic to Asia and Europe remains affected with customers experiencing increased latency due to rerouted paths. Restoration work is scheduled, and we currently expect services to be progressively restored in late October. This estimate depends on the complexities of ship permits, travel and undersea cable repair works. The timeframe may change, and we will provide further updates if required. Our engineers continue to monitor and manage traffic flows. If your institution needs to escalate an urgent impact, please contact AARNet NOC or your customer representative. We will continue to provide weekly updates until full restoration.

Apr 23, 2026 · resolved Apr 30

All workarounds have been reverted, and Mirror is now working as expected. Fault resolved.

Mar 31, 2026 · resolved Mar 31

This incident has been resolved.

Oct 27, 2025 · resolved Oct 27

The Jira outage was caused by a software patch failure that has been resolved and no further disruptions are expected.

May 29, 2025 · resolved May 30

AARNet's operations engineers have mitigated the issue and continue to work to identify the root cause. Services are operational, please contact the NOC directly on 1300 275 662 (option 1) or noc@aarnet.edu.au if you are still experiencing issues. Incident Resolution Time : 09:00 AEST

Is AARNet Support down right now?

Yes — AARNet Support is reporting a minor incident as of Oct 18, 1:14 AM UTC.

What is AARNet Support's current status?

AARNet Support: Partially Degraded Service. Alert24 checks AARNet Support's status page continuously and can notify you the moment it changes.

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