Actionstep Practice Management Status Page

Aug 10, 2026 · resolved Aug 10

**Resolved** - Between 00:15–01:00 NZST, some Actionstep users were unable to log in to the website. The issue affected users on UK servers, particularly eu-west-1.actionstep.com. Impact: Login access only. No customer data was affected. Cause: Currently investigating Working Solution: Clearing cookies and cache or restarting your machine has shown to resolve the issue. For further help, log a ticket at [https://support.actionstep.com](https://support.actionstep.com/)

Jul 30, 2026 · resolved Jul 30

Between 19:39–22:00 NZST, some Actionstep users were unable to log in to the website. The issue affected users on certain ISPs, particularly Virgin Media. Impact: Login access only. No customer data was affected or moved. Cause: Likely network or routing changes on the affected ISPs impacting access to the Actionstep login page. Affected customers should contact their ISP to check for recent changes. Data location clarification: No customer data is stored in AP Southeast 2. That region only serves the login page. Once you select your system tile, you're redirected to the data centre where your system actually resides (UK region for UK customers). Your data has not moved and remains stored in your designated region. Workaround: If you're still affected, use a mobile hotspot to reach the login page and sign in, then switch back to your normal Wi-Fi once logged in. For further help, log a ticket at https://support.actionstep.com

Jun 3, 2026 · resolved Jun 4

We are communicating to provide further information on the issues that affected the Actionstep Gmail Add-on platform which started the 1st of June, 2026 and confirm that the issue is now resolved. What happened: The Gmail Add-on was running on the deprecated Google Apps Script Rhino runtime. Google ended support for the Rhino runtime, which caused the add-on to fail before any app logic could execute. What we did: Our team migrated the Apps Script project to the V8 runtime, created a new deployment version, and redeployed the Gmail Add-on. The add-on is now fully operational. What we're doing to prevent this: We have reviewed our runtime dependencies to ensure we are not relying on deprecated infrastructure going forward. We apologise for any disruption this caused and thank you for your patience. Regards, Actionstep Support Team

May 22, 2026 · resolved May 22

The root cause of this issue has now been resolved. If you are still experiencing performance degradation and seeing 500 errors, please reach out to support@actionstep.com.

May 10, 2026 · resolved May 11

Xero has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally.

Is Actionstep Practice Management down right now?

No — Actionstep Practice Management is up. All systems operational as of Aug 19, 9:41 PM UTC.

What is Actionstep Practice Management's current status?

Actionstep Practice Management: All Systems Operational. Alert24 checks Actionstep Practice Management's status page continuously and can notify you the moment it changes.

How do I get alerted when Actionstep Practice Management goes down?

Alert24 monitors Actionstep Practice Management and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.