Current Status

All Systems Operational

View Trimble MAPS status page ↗

Components

PC*MILER Web Services

Operational

CoPilot FleetPortal Services

Operational

CoPilot Traffic

Operational

Hyperlocal Weather

Operational

Trimble MAPS (formerly ALK Maps)

Operational

Licensing and Activation Services

Operational

PC*MILER (On Premise) Traffic Service

Operational

PC*MILER Web Services - Route Matrix & Time Window Optimization Services

Operational

Content Tools

Operational

PC*MILER Web

Operational

RouteReporter

Operational

Trip Management

Operational

Dwell Time App

Operational

Web Tools Authentication (Trimble Identity)

Operational

SmartDelivery

Operational

Appian - DRTrack Web Services

Operational

Appian - DRTrack Sites

Operational

Recent Incidents

Service Disruption - EU Endpoint Connectivity

none

Jun 1, 2026 · resolved Jun 1

Between 11:45 AM and 12:00 PM EST (4:45 PM – 5:00 PM BST), we experienced a brief service disruption affecting some European customers whose requests route through our EU AWS environment. The disruption was caused by an infrastructure change that led to connection failures. Our engineering team quickly implemented a workaround, and full connectivity was successfully restored by 12:00 PM EST (5:00 PM BST). We are currently reviewing the infrastructure change to safely reapply it, while simultaneously enhancing our internal configurations to prevent a recurrence of this issue.

Increased Latency - Routing Services

none

May 29, 2026 · resolved May 29

Starting at 05:30 EDT (10:30 BST), Trimble internal alerts identified latency in some routing requests received via our PCMiler Web Services APIs. The Trimble engineering team immediately responded and resolved the issue by 06:15 EDT (11:15 BST). The service continues to be closely monitored, and we do not expect any recurrence. Further investigations will take place to identify future improvements.

Investigating Login Issues across Web Applications

minor

May 4, 2026 · resolved May 4

This incident has been resolved. Authentication services for all web-based tools have been fully restored. We have verified that users are once again able to log in via Trimble ID. We apologize for the disruption to your workflow.

Performance Issues with Route Reporter API (AWS)

minor

Apr 20, 2026 · resolved Apr 20

The system optimizations are complete, and the Route Reporter API on AWS has been fully stabilized. All services are now operating normally.

Increased Latency - Satellite Imagery

minor

Apr 13, 2026 · resolved Apr 13

Full service has been restored and a period of stability observed. The incident has been resolved.

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