Cybersource Status Page

Jun 18, 2026 · resolved Jun 19

The issue affecting the NetSuite Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 18 June 2026, 07:40 GMT <b>Reported End Time:</b> TBD <b>Impact:</b> Customers are now able to use the NetSuite Service as normal. <b>Next Update:</b> No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource/Visa Acceptance Solutions Support & Knowledge Base</a> <b>Incident #:</b> TBD

Jun 18, 2026

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. <b>Impact:</b> The issue has been mitigated and customers are now able to use the Business Center as expected. <b>Reported Start Time:</b>18 Jun 2026 19:29 GMT <b>Reported End Time:</b> 18 June 2026 20:57 GMT <b>Next Update:</b> As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b>INC26111299

Jun 16, 2026 · resolved Jun 17

The issue affecting Cielo has now been fully resolved. <b>Reported Start Time:</b> 16 June 2026 17:40 GMT <b>Reported End Time:</b> 16 June 2026 19:49 GMT <b>Impact:</b> Customers are now able to use Cielo services as normal. <b>Next Update:</b> No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC26073658

Jun 7, 2026 · resolved Jun 9

The latency issue is no longer being observed for the following BINs: 410039, 410040, and 410849. No issues within Cybersource were identified as attributable to this incident. The service has stabilized, and monitoring confirms that normal transaction processing has resumed. <b>Reported Start Time:</b> 20:00 GMT on June 07, 2026 <b>Reported End Time:</b> 07:00 GMT on June 08, 2026 <b>Impact:</b> -The issue has been fully mitigated across all processors, and no further latency is observed in transaction processing, including Paymentech. <b>Next Update:</b> This is the final notification. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> EPS-38698 & INC25925193

Jun 3, 2026 · resolved Jun 3

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report ](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10751)