FTAPI Status Page

Aug 4, 2026 · resolved Aug 4

**Executive Summary**: On August 4, 2026, customers hosted in one of our production environments experienced a full service outage of approximately two hours \(14:40–16:43 CEST\). The outage occurred during planned, downtime-free infrastructure maintenance on our database nodes and was caused by a failure of the external DNS resolvers used during node bootstrap without technical connection to the maintenance work itself. As a result, newly provisioned nodes were unable to join the cluster and the database became unavailable. As of August 4, 17:34 CEST, all services have been fully restored to operational state. ## **Incident Details** As part of a planned infrastructure improvement, a configuration change was applied to the database nodes in the affected production environment. The change was designed to be downtime-free and was carried out under standard change procedures.  During the maintenance, and without technical connection to it, name resolution through the external DNS resolvers configured for node bootstrap stopped working. Because newly provisioned nodes depend on this name resolution to register with the cluster, they were unable to join. Existing database components could therefore not be rescheduled, which made the database — and consequently all customer-facing services in that environment — unavailable.  The configuration change was rolled back promptly, but recovery was not immediate: as long as name resolution remained unavailable, new nodes still could not join the cluster. The subsequent root cause analysis, carried out together with our infrastructure provider, showed that the failure of the external DNS resolvers had caused the outage and not our maintenance work. Once name resolution was restored, nodes joined the cluster, the database recovered, and all services returned to normal operation within minutes. ## **Timeline \(CEST\)** * 04.08.2026, 13:28 – 13:55: Planned, downtime-free configuration change applied to the database nodes of the affected environment. * 04.08.2026, ~14:40: Name resolution via the external DNS resolvers used for node bootstrap begins to fail. Database components become unavailable; newly provisioned nodes can no longer join the cluster. * 04.08.2026, 14:42: Incident detected internally and incident response process initiated. * 04.08.2026, 14:50: Status page updated – _Investigating_. * 04.08.2026, ~15:00: Rollback of the configuration change initiated; escalation to our infrastructure provider opened. * 04.08.2026, 15:05: Status page updated – _Identified_. * 04.08.2026, 15:30 – 16:20: Joint analysis with the engineering teams of our infrastructure provider; DNS resolution identified as the blocking factor for node bootstrap. * 04.08.2026, 16:38: Name resolution restored. * 04.08.2026, 16:44: Database available again; all services recover. * 04.08.2026, 16:54: Status page updated – _Monitoring_. * 04.08.2026, 17:34: Stability confirmed. Status page updated – _Resolved_. ## **Strategic Prevention & Corrective Actions** To reinforce the resilience of our platform infrastructure and prevent recurrence, we have initiated the following measures: ### **Resilience of DNS configuration for node bootstrap** * We are removing the dependency on the DNS service that failed and are distributing the risk by including several providers in the configuration of our node groups. * This ensures that the failure of a single external resolver can no longer prevent new nodes from joining the cluster. ### **Monitoring & Alerting** * We are adding dedicated monitoring for name resolution and for the successful bootstrap of new nodes, so that failures in this layer are detected and attributed immediately rather than as a downstream symptom. ### **Escalation path with our infrastructure provider** * We are establishing a defined fast-track escalation path with our infrastructure provider for platform-level incidents, in order to reduce the time to substantive engineering engagement.

Jul 28, 2026 · resolved Jul 28

This incident has been resolved.

Jul 9, 2026 · resolved Jul 9

This incident has been resolved.

Jun 18, 2026 · resolved Jun 18

This incident has been resolved.

May 29, 2026 · resolved May 29

This incident has been resolved.

Is FTAPI down right now?

No — FTAPI is up. All systems operational as of Aug 19, 9:38 PM UTC.

What is FTAPI's current status?

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