Is Palo Alto Networks Cloud Services down right now?
Yes — Palo Alto Networks Cloud Services is reporting a minor incident as of Oct 18, 1:16 AM UTC.
Current Status
Partially Degraded Service
Components
Recent Incidents
AI Runtime Security (AIRS) Cloud Degraded Performance (AIRS API Intercept URL Filtering) in US
minorOct 15, 2026 · resolved Oct 15
The issue affecting the URL Filtering Detection Service in AI Runtime Security API has been resolved. URL filtering detection features has worked normally since 01:07 UTC. Customer Impact: From about 00:00 UTC to 01:07 UTC on October 15, 2026, URL content in prompts and responses may not have been categorized or blocked. Scan requests kept processing and returned successful responses, and all other detections worked as normal. Other regions were not affected. We apologize for the inconvenience and will review how to prevent this from happening again.
Cloud NGFW for AWS: Management Portal access errors
noneOct 9, 2026 · resolved Oct 9
Message: This incident has been resolved. Access to the Cloud NGFW for AWS management portal is fully restored. Beginning at approximately 18:05 UTC, a configuration change applied during a routine internal deployment caused the portal's content delivery layer to lose access to its origin, resulting in "Access Denied" errors for users loading the portal. We corrected the access configuration and confirmed the portal is serving normally.
WildFire Issue
criticalOct 7, 2026 · resolved Oct 8
This incident has been resolved.
Customer Support Portal Service is not available
noneOct 6, 2026 · resolved Oct 7
No issues were observed during the 1-hour observation period. No further updates are expected on this thread.
PrismaCloud: APP3: Stale data in asset inventory
minorSep 29, 2026 · resolved Oct 1
This incident has been resolved.
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Palo Alto Networks Cloud Services status — frequently asked questions
Is Palo Alto Networks Cloud Services down right now?
Yes — Palo Alto Networks Cloud Services is reporting a minor incident as of Oct 18, 1:16 AM UTC.
What is Palo Alto Networks Cloud Services's current status?
Palo Alto Networks Cloud Services: Partially Degraded Service. Alert24 checks Palo Alto Networks Cloud Services's status page continuously and can notify you the moment it changes.
How do I get alerted when Palo Alto Networks Cloud Services goes down?
Alert24 monitors Palo Alto Networks Cloud Services and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
