Current Status
All Systems Operational
Components
Recent Incidents
Limited TM creation failures due to invalid full name data
noneJun 3, 2026 · resolved Jun 3
We identified and resolved an issue that caused TM creation requests to return 400 errors when the transaction included an invalid full name. This affected only a limited number of transactions where the full name value was incorrect. Transactions with valid full name data were not impacted. As the affected requests failed validation before transaction creation, no affected transactions were created in our system. Affected transactions need to be recreated by the client. This incident is being reported retrospectively for transparency. UTC time: 8:08 - 9:05
Temporary ticketing system outage
criticalMay 28, 2026 · resolved May 28
The infrastructure provider confirmed an incident and currently investigating the root cause. Ticketing functionality is restored, all previous messages can be resubmitted and processed by the support team.
Public documentation unavailable
noneMay 27, 2026 · resolved May 28
This incident has been resolved.
Limited access issue in the Admin Panel
noneMay 26, 2026 · resolved May 26
The issue has been fixed, and access to the affected Admin Panel sections has been restored. The incident was caused by a very specific edge-case bug affecting only a limited role configuration. No broader impact has been identified.
CloudFlare DNS issue
minorMay 20, 2026 · resolved May 20
Between 15:00 and 15:13 UTC, we experienced a brief service disruption caused by a Cloudflare DNS timeout. During this period, a small amount of requests failed with 5XX errors. The issue has been resolved, and services are operating normally. We apologize for the inconvenience and appreciate your patience.
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