Is Sumsub down right now?
No — Sumsub is up. All systems operational as of Aug 19, 10:36 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Performance Degradation: AML Screening
noneJul 20, 2026 · resolved Jul 20
The intermittent issue has been fully resolved. Systems have been operating without issue for over 30 minutes. All applicants affected during the brief degradation window were automatically re-screened and processed successfully. All AML screening services are now functioning normally.
SDK Initialization Failures
noneJul 14, 2026 · resolved Jul 14
Between 07:02 and 07:15 UTC, some users may have encountered a 403 Forbidden error when initializing the SDK, which prevented applicant verification requests from being processed. The root cause of the issue is related to developed feature misconfiguration that caused the feature to be applied more broadly than intended. Our monitoring systems detected the unexpected behavior, and the change was disabled within several minutes We identified the underlying issue and implemented a fix. The issue has been fully resolved. This incident is being reported retrospectively for transparency.
Limited TM creation failures due to invalid full name data
noneJun 3, 2026 · resolved Jun 3
We identified and resolved an issue that caused TM creation requests to return 400 errors when the transaction included an invalid full name. This affected only a limited number of transactions where the full name value was incorrect. Transactions with valid full name data were not impacted. As the affected requests failed validation before transaction creation, no affected transactions were created in our system. Affected transactions need to be recreated by the client. This incident is being reported retrospectively for transparency. UTC time: 8:08 - 9:05
Temporary ticketing system outage
criticalMay 28, 2026 · resolved May 28
The infrastructure provider confirmed an incident and currently investigating the root cause. Ticketing functionality is restored, all previous messages can be resubmitted and processed by the support team.
Public documentation unavailable
noneMay 27, 2026 · resolved May 28
This incident has been resolved.
Get alerted when Sumsub goes down
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Sumsub status — frequently asked questions
Is Sumsub down right now?
No — Sumsub is up. All systems operational as of Aug 19, 10:36 PM UTC.
What is Sumsub's current status?
Sumsub: All Systems Operational. Alert24 checks Sumsub's status page continuously and can notify you the moment it changes.
How do I get alerted when Sumsub goes down?
Alert24 monitors Sumsub and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
