Current Status

All Systems Operational

View Genetec Cloud Products status page ↗

Components

Demo (https://demo.clearid.io)

Operational

Canada Central (https://ca-central.ops.center)

Operational

US Government (https://portal.autovu.cloud)

Operational

Access Control

Operational

Database Backup Service

Operational

US Government

Operational

Global US (https://portal.clearid.io)

Operational

US (https://ops.center)

Operational

Australia (https://au.cloudrunner.tech)

Operational

Communications

Operational

Europe

Operational

Europe (https://portal.eu.clearid.io/)

Operational

Europe West (eu-west.ops.center)

Operational

Device management (enrollment and device configuration)

Operational

Canada (https://ca.cloudrunner.tech)

Operational

Australia East (aus-east.ops.center)

Operational

Canada (https://portal.ca.clearid.io/)

Operational

United Kingdom

Operational

Investigation

Operational

Recent Incidents

Investigating a potential issue

minor

Jun 19, 2026 · resolved Jun 19

This incident has been resolved.

Security Center SaaS - Axis Direct-to-Cloud cameras Live streaming problems

minor

Jun 16, 2026 · resolved Jun 18

This incident has been resolved.

Investigating a potential issue

minor

Jun 16, 2026 · resolved Jun 16

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Issue affecting West Europe camera metadata in SC SaaS investigation

minor

Jun 15, 2026 · resolved Jun 16

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

Investigating a potential issue

minor

Jun 12, 2026 · resolved Jun 13

We applied a mitigation that resolved the initial issue. We will be working on re-establishing any missed events and hierarchies for cases and evidences.

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