Is Umbrellar Service down right now?
No — Umbrellar Service is up. All systems operational as of Aug 19, 9:40 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Performance issues for small number of Virtual Servers.
minorJan 27, 2026 · resolved Feb 15
This incident has been resolved.
Network Outage in Christchurch
criticalJan 27, 2026 · resolved Jan 31
Overview This morning \(Feb 1\), our Christchurch based Core Network experienced a 5 minute outage. This was caused as a result of a planned change occurring at the time. Team members involved quickly realized a network loop had been created, causing the impact to all network and data traffic. What Happened A planned change caused a routing loop which was quickly recognized and resolved by rolling back from the planned change. While network operations resumed, some systems needed manual intervention to restore functionality. This was resolved within the next 1-2 hours. Root Cause A miss-configuration on the new assets being deployed resulted in a network loop. This was not anticipated in the original change. Further, we have now been made aware of the potential to disrupt other services within the network as a result of the network loop. Assets under the original change have now been segmented into their own network, shielding the production network from any future changes, until these need to be in production. Resolution The network asset causing the loop was quickly identified during the change window and physically removed from the network. Other impact to the rest of the network post this was also resolved, and we have a managed change scheduled to restart services on the virtual infrastructure. This is a precautionary change and will happen after hours to ensure all services are operating optimally. Impact While the core network was impacted by the network loop for 5 minutes, the flow on impact was on virtual workloads belonging to 2 of our customers only. We have made contact with these customers identifying the workloads impacted. An IR may be shared with relevant customers in addition to this postmortem.
Umbrellar Cloud Portal Partial Outage
majorJan 27, 2026 · resolved Jan 29
Engineers have confirmed that impact to Public cloud resources has been mitigated.
Umbrellar Cloud Portal issue for customers who have MFA enabled for guest users
noneJan 27, 2026 · resolved Jan 21
This incident has been resolved.
Umbrellar Cloud Portal issue when customer can't create new and modify existing subscriptions
noneJan 27, 2026 · resolved Nov 8
The incident was resolved. Umbrellar Cloud Portal purchase journey and subscription management functionality were restored.
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Umbrellar Service status — frequently asked questions
Is Umbrellar Service down right now?
No — Umbrellar Service is up. All systems operational as of Aug 19, 9:40 PM UTC.
What is Umbrellar Service's current status?
Umbrellar Service: All Systems Operational. Alert24 checks Umbrellar Service's status page continuously and can notify you the moment it changes.
How do I get alerted when Umbrellar Service goes down?
Alert24 monitors Umbrellar Service and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
