Is Deskpro down right now?
No — Deskpro is up. All systems operational as of Aug 19, 9:41 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Images and attachments not loading (EU region)
minorAug 19, 2026 · resolved Aug 19
This issue has been resolved. The cause was an internal change to how our systems renew their access credentials, which left file storage temporarily unreachable. Access was restored automatically at 07:00 UTC and the change has been corrected. Only the EU region was affected. We are sorry for the disruption.
Potential authentication issues with Google Auth on cloud sites
minorJul 24, 2026 · resolved Jul 27
This incident has been resolved.
Service disruption during scheduled maintenance
noneJul 15, 2026 · resolved Jul 15
Between 7:30am and 7:44am BST this morning, access to Deskpro was degraded for approximately 14 minutes. The disruption occurred during scheduled infrastructure maintenance, part of our ongoing hardening work following the recent service incident. The maintenance took longer to apply than anticipated. Service was fully restored at 7:44am and all systems are operating normally. No data was lost or affected.
Intermittent errors and slow performance
noneJul 13, 2026 · resolved Jul 13
Between approximately 13:36 and 14:15 BST, some customers experienced errors and slow performance when using Deskpro. This was caused by an issue with one of our database servers. Our team identified the affected server and rerouted traffic away from it, restoring normal performance. We've opened an investigation with our infrastructure provider to determine the root cause.
Intermittent errors when adding attachments
minorJun 15, 2026 · resolved Jun 26
This issue is now resolved. We have removed the mitigations that were put in place and confirmed normal operation. We'll continue to monitor closely to ensure stability and will provide a further update if anything changes.
Get alerted when Deskpro goes down
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Deskpro status — frequently asked questions
Is Deskpro down right now?
No — Deskpro is up. All systems operational as of Aug 19, 9:41 PM UTC.
What is Deskpro's current status?
Deskpro: All Systems Operational. Alert24 checks Deskpro's status page continuously and can notify you the moment it changes.
How do I get alerted when Deskpro goes down?
Alert24 monitors Deskpro and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
