Current Status

Partially Degraded Service

View Deskpro status page ↗

Components

Admin Interface

Operational

Agent Interface

Degraded

User Interface / Portal

Operational

Reports Interface

Operational

Billing Interface

Operational

API

Operational

Incoming Email

Operational

Outgoing Email

Operational

Recent Incidents

Intermittent errors when adding attachments

minor

Jun 15, 2026

We identified an issue affecting some Deskpro Cloud accounts that caused intermittent errors when uploading file attachments, and delayed search results with a persistent "search is indexing" message. We have applied mitigations, and attachment uploads are now working again for the large majority of affected accounts. Search indexing is still running behind on some accounts, so recently added content may take a little longer than usual to appear in search results. We are deploying permanent fixes and working through the backlog in the background. No action is required from customers - we are monitoring closely and will update this page as the situation improves

WhatsApp & Meta Social Channels – Agent Replies Not Sending

minor

May 20, 2026 · resolved May 26

The issue has now been resolved. Agent replies on WhatsApp and Meta social channels are sending as expected.

Inbound Voice Calls Not Alerting Agents

major

May 7, 2026 · resolved May 7

Inbound call alerting has been restored for all affected customers.

Delayed email processing

minor

Apr 23, 2026 · resolved Apr 23

This incident has been resolved.

Degraded performance with search functionality

none

Mar 27, 2026 · resolved Mar 30

After monitoring over the weekend, this incident has been resolved.

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