Current Status
Partial System Outage
Components
Recent Incidents
Voicemail Playback Errors (Multi-Regional)
minorJun 3, 2026 · resolved Jun 3
Root cause was identified as an incomplete permissions backfill on a subset of organizations. The recommended workaround of manually adding the missing voicemail stream permissions as indicated in https://help.genesys.cloud/articles/open-play-voicemail/ is the permanent solution to backfilling the missing permissions. A formal RCA will be provided to those customers impacted by this issue.
Elevated Error Rates - EMEA (London)
minorMay 19, 2026 · resolved May 19
This incident has been resolved.
Interaction Routing Issues - Americas (US-East)
minorMay 8, 2026 · resolved May 8
We have successfully resolved the agent routing issues. The service teams have cleared agents stuck in incorrect statuses, stopped routing interactions to offline agents, and restored real-time queue visibility.
Elevated Error Rates - Americas (US-East)
criticalMay 8, 2026 · resolved May 8
All services are operational and traffic is routing successfully via a temporary workaround while the platform provider completes restoration. We will be performing a brief maintenance lasting approximately 30 minutes to restore original configurations.
Analytics Delays - Americas (US-East)
minorApr 22, 2026 · resolved Apr 22
The backlog has been completely processed and real time analytics is operating normally.
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