Genesys Cloud Status Page

Jul 29, 2026 · resolved Jul 29

This incident has been resolved.

Jul 16, 2026

Genesys Cloud services in the EMEA (UAE) region remain unavailable due to significant infrastructure challenges affecting the platform provider. This incident has caused widespread service disruptions impacting core platform functions including database operations, virtual machine provisioning, monitoring systems, message processing, storage operations, and automated workflows, with no estimated time for recovery. This post consolidates the previous announcement due to the volume of updates previously provided, and Genesys will continue to share updates as new information becomes available. We strongly recommend all affected customers migrate workloads to alternate AWS regions, work with your Genesys Cloud account team on migration planning, and export critical data and configurations to ensure business continuity if not already done so. Please contact your Genesys Cloud account team if you need assistance or have questions.

Mar 2, 2026 · resolved Jul 15

After extensive monitoring and coordination with our platform provider over the past months, we must inform you that Genesys Cloud services in the EMEA (UAE) region will remain unavailable until further notice. The continued infrastructure challenges in the region have prevented the platform provider from restoring core services necessary to support Genesys Cloud operations. Based on the latest guidance received, full recovery of this region is unknown. Existing customers with data or configurations in this region should have already initiated migration to alternate regions. We strongly advise all affected customers to continue operating in alternate regions that remain fully operational, work with your Genesys Cloud account team to evaluate and complete migration options to alternative AWS regions, and export critical data and configurations to ensure business continuity. Genesys remains in close communication with the platform provider and will continue to monitor this situation closely. If you have questions or still require assistance with migration planning, please contact your Genesys Cloud account team. This page will be updated monthly or sooner as information becomes available.

Jun 3, 2026 · resolved Jun 3

Root cause was identified as an incomplete permissions backfill on a subset of organizations. The recommended workaround of manually adding the missing voicemail stream permissions as indicated in https://help.genesys.cloud/articles/open-play-voicemail/ is the permanent solution to backfilling the missing permissions. A formal RCA will be provided to those customers impacted by this issue.

May 19, 2026 · resolved May 19

This incident has been resolved.

Is Genesys Cloud down right now?

Yes — Genesys Cloud is reporting a major outage as of Aug 19, 9:41 PM UTC.

What is Genesys Cloud's current status?

Genesys Cloud: Partial System Outage. Alert24 checks Genesys Cloud's status page continuously and can notify you the moment it changes.

How do I get alerted when Genesys Cloud goes down?

Alert24 monitors Genesys Cloud and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.