Is Helpshift down right now?
No — Helpshift is up. All systems operational as of Oct 18, 2:17 AM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
HS Dashboard FAQ's Section – Service Degradation
minorOct 16, 2026 · resolved Oct 17
The intermittent service degradation in the FAQ section of the HS Dashboard has been resolved. Please feel free to contact our support team if you encounter any further issues related to the same. Thank you for your patience and understanding.
Helpshift Service Outage
noneOct 10, 2026 · resolved Oct 10
The incident has been resolved. The underlying issue affecting the Identity service and core workflows was addressed. The Helpshift Dashboard and end-user flows have been restored, and monitoring indicates that the services are functioning as expected. We will continue to monitor the services to ensure stability and prevent recurrence.
Analytics Dashboard - Service Degradation
minorOct 2, 2026 · resolved Oct 2
This incident has been resolved.
Service Degradation – Snowflake Outage
minorAug 31, 2026 · resolved Aug 31
The issue caused by the Snowflake outage has been resolved. The following services are now fully operational: Dashboard Analytics Power BI Analytics API Data retrieval and processing have returned to normal, and all affected services are functioning as expected. If you encounter any related issues, please feel free to reach out to our Support team at support@helpshift.com. We apologize for any inconvenience caused and appreciate your patience and understanding.
Web Support Page - Partial Degradation
minorJul 31, 2026 · resolved Jul 31
This incident has been resolved.
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Helpshift status — frequently asked questions
Is Helpshift down right now?
No — Helpshift is up. All systems operational as of Oct 18, 2:17 AM UTC.
What is Helpshift's current status?
Helpshift: All Systems Operational. Alert24 checks Helpshift's status page continuously and can notify you the moment it changes.
How do I get alerted when Helpshift goes down?
Alert24 monitors Helpshift and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.