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Jira Service Management Status Page

Customer Support & Service · monitored by Alert24

atlassian.com
Minor Incident

Current Status

Minor Service Outage

View Jira Service Management status page ↗

Components

Jira Service Management Web
Operational
Service Portal
Operational
Opsgenie Incident Flow
Operational
Opsgenie Alert Flow
Operational
Opsgenie Incident Flow
Operational
Opsgenie Alert Flow
Operational
Jira Service Management Email Requests
Operational
Authentication and User Management
Operational
Purchasing & Licensing
Operational
Signup
Operational
Automation for Jira
Partial Outage
Assist
Operational
Assets
Operational

Recent Incidents

Jira : Incoming emails partial outage

major

Jun 19, 2026

Jira and JSM customers using Microsoft OAuth for automatic creation of Jira tickets from email were unable to read email. This is now fixed and functional for all new incoming email processing. The impacted customers during the incident period need to re-authorise the Microsoft mail server to restore and below are the instructions. To re-authorise an incoming Microsoft mail server: Login in Jira as Admin Select  > System Select Mail > Incoming Mail. Select Edit incoming mail server. Select re-authorise . Enter your Microsoft credentials to continue using your Microsoft mail server.

Unable to load Assets page

minor

Jun 10, 2026 · resolved Jun 10

On June 10 2026, between 08:10 and 09:08 UTC, users experienced degraded performance and inability to load the Assets page, which is impacting the ability to create, update, and delete assets. We have implemented a fix and services have been restored to normal operation for all affected customers.

Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace Apps

minor

Jun 10, 2026 · resolved Jun 10

We are now confident that any of the tasks that were impacted by this incident and were delayed should now be operating as expected. We apologize for any inconvenience that this issue may have caused.

Some users experiencing issues viewing boards and work items

major

Jun 9, 2026 · resolved Jun 9

The issue has now been resolved, and the service is operating normally for all affected customers.

Users experiencing issues loading work items in Jira and JSM

minor

Jun 8, 2026 · resolved Jun 8

On June 08 2026, between 01:30 and 02:40 UTC, users experienced degraded performance with Jira Software front-end experiences affecting view board, navigation, and backlog across multiple regions. We have implemented a fix and services have been restored to normal operation. We continue to monitor the situation closely.

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