Current Status

All Systems Operational

View Kayako status page ↗

Components

Help Center

Operational

Agent portal

Operational

EU Pod

Operational

US Pod

Operational

Recent Incidents

Elevated response times for ticket creation and reply actions

minor

Jun 2, 2026 · resolved Jun 2

The issue causing elevated response times for ticket creation and reply actions has been resolved. Our Infrastructure team has completed the necessary mitigation steps, and we are seeing response times return to expected levels. We will continue to monitor the platform to ensure stability. Thank you for your patience while we worked through this issue.

AWS Degraded – Multiple Services in US-East-1 Region

critical

Oct 20, 2025 · resolved Oct 20

AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational.

Slow performance and reply-merge issues

minor

Jan 22, 2025 · resolved Jan 23

The issue has been resolved.

Triggers page is currently failing to load

major

Nov 15, 2024 · resolved Nov 15

A fix has been rolled out to all customers and the issue should no longer persist. If you still face any problems, please let us know so that we may assist you further.

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